Customer Service Representative

2 weeks ago

Reading, Pennsylvania, United States AMMEGA Full time
About the Job

We are seeking a highly skilled Customer Service Representative to join our Ammeraal Beltech and AMMEGA Operations team in Reading, PA. As a key member of our team, you will be responsible for managing customer accounts through reactive and proactive telephone contact and email to maintain and grow sales.

Key Responsibilities:
  • Service customer requests for quotes and orders received through multiple channels of communication.
  • Convert quotes to orders.
  • Consult with sales, engineering, and product management on commercial and technical issues as required.
  • Assist customers with accurate transactions and industry-specific product information.
  • Maintain familiarity with products, applications, pricing, policies, and procedures.
  • Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
  • Build and expand customer relationships to help ensure replacement and increased business.
  • Meet or exceed departmental KPI requirements.
  • Handle RGAs credits and complaints as needed.
Requirements:
  • 2 years of business-to-business customer service experience or college degree.
  • Excellent verbal and written communication skills.
  • Strong mathematical and technical aptitude.
  • Self-managed, team player, who can work independently.
  • Experience with a CRM (Salesforce), MRP/ERP System, and order management.
  • Experience in a manufacturing environment is desirable.
  • Working knowledge of Windows-based software.
  • Understanding part numbers, policies, and products.
  • Spanish bilingual a plus.
  • Must be able to work in the US.
Competencies:
  • Excellent communication and follow-up skills.
  • Drives results and deadline-driven.
  • Detail oriented.
  • Ability to prioritize work efficiently.
  • Communicates effectively.
  • Influence, negotiate, and impact results.
  • Are accountable to others.
  • Have the courage to challenge the status quo.
  • Are honest with co-workers and customers.
  • Ability to problem solve and offer customer solutions.
  • Are engaged team members.
  • Add value to the Company.
  • Expects excellence of self and others.
  • Overserves top customers.
  • Understands, simplifies, and acts to improve processes.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

What We Offer:

The benefits of working at AMMEGA go beyond the daily work. You will join a world-class team and have the opportunity to grow through internal advancement, on-the-job training, educational support, and access to a global network.

Other benefits include:

  • Paid training.
  • Team bonuses and learning incentives.
  • Medical, Dental, and Vision insurance.
  • Life insurance.
  • Employer-paid Short- and Long-Term Disability insurance.
  • 401k with company match.
  • Tuition reimbursement for Undergraduate and Graduate education.
  • Paid time off.

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or other characteristics protected by law.

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