IT Service Continuity Specialist

2 weeks ago

Montpelier, United States National Life Group Full time

IT Service Continuity Specialist

Company Summary

Come join one of America’s fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Do Good. Be Good. Make Good.

Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.

We invite you to explore what we have to offer and to join our cause.

Role Summary

This position supports the ongoing maintenance and maturation of National Life Group’s Business Continuity (BC) and Disaster Recovery (DR) programs. The person in this role will support program management in ensuring program objectives are met so the company can be prepared for the next significant business disruption. Primary responsibilities include assisting business and IT management in all aspects of the planning lifecycle, from ongoing data maintenance to plan creation and exercising. Ideal applicants will possess a strong technical background and be comfortable navigating and maintaining large, complex datasets. This position reports to the Senior Director of IT Infrastructure.

Essential Duties and Responsibilities

Lead the execution of general program administrative tasks using BC/DR tools, with the goal of ensuring the accuracy, completeness, and consistency of critical data.Facilitate the collection of BC/DR recovery requirements with business/IT management.Facilitate the development and maintenance of BC/DR plans for existing and new processes in coordination with business/IT management.Assist program management in developing and executing BC, DR and IT Service Continuity exercises.Assist program management in executing its crisis management responsibilities, including both planning for and responding to actual events.Develop a deep understanding of the business and IT operations, processes, and systems that require business continuity and disaster recovery strategies.Train business and IT managers and their staff on their role(s) in BC/DR and how to implement leading recovery strategies.Assist with program action item follow ups and risk assessments as needed.Become an expert user in the business continuity module of our corporate GRC tool, RSA Archer, the CMDB module of ServiceNow, and our emergency communication tool, Everbridge. This person is responsible for maintaining the systems and coordinating with other business units and vendors to ensure data is accurate and up to date.Communicate findings/results of the program with management, appropriate risk committees, and external auditors/regulators as needed.Create and distribute standard program reports to the appropriate levels of leadership.This position is presently onsite/hybrid with the expectation that you are in the office three days per week with current campus days being Tuesday, Wednesday and Thursday (subject to change with advance notification and manager discretion).

Minimum Qualifications

5+ years of experience in Information Technology, Service Continuity, Disaster Recovery, Business Continuity, Incident Response and/or related field(s).A deep-seated intellectual curiosity and aptitude to understand complex technical subjects.Strong computer skills, especially with Microsoft Office, web-based applications, and complex datasets/databases.Excellent verbal, written, and interpersonal communication skills with the ability to interact with all levels of management.Strong organizational and critical thinking skills, with the ability to handle multiple tasks on an ongoing basis.Ability to work independently, with work product being reviewed by management.Aptitude for building strong relationships and working collaboratively within a team.Commitment to continual professional education and obtaining appropriate business continuity, disaster recovery, and/or IT service continuity related certification(s).

Preferred Qualifications

A thorough understanding of technical infrastructure and systems, including hardware, software, and networking.Proficiency with Archer, Everbridge, and/or ServiceNow or other similar tools.Bachelor’s degree in a relevant field.

Benefits

Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life

#LI-AG
#LI-HybridThe base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.  National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.   National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.National Life Group1 National Life DrMontpelier, VT 05604Social Media Policy Site Disclosure and Privacy Policy 

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