Security Officer

3 days ago


Miami, United States MDM Group Marriotts Full time
Job Summary

We are seeking a highly skilled and experienced Security Officer - Loss Prevention to join our team at MDM Hotel Group. As a Security Officer - Loss Prevention, you will be responsible for ensuring the safety and security of our guests and employees, as well as protecting our property and assets.

Key Responsibilities
  • Patrol all areas of the property to prevent and detect crime, and to ensure the safety and security of guests and employees.
  • Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system to prevent and respond to emergencies.
  • Lock property entrances when required to prevent unauthorized access.
  • Conduct daily physical hazard inspections to identify and mitigate potential safety risks.
  • Respond to accidents, contact EMS or administer first aid/CPR as required, and assist guests/employees during emergency situations.
  • Notify appropriate individuals in the event of accidents, attacks, or other incidents, and defuse guest/employee disturbances.
  • Call for outside assistance if necessary, and complete incident reports to document all Security/Loss Prevention related incidents.
  • Handle all interruptions and complaints in a professional and courteous manner.
  • Resolve safety hazard situations, and escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
  • Report to scenes of vehicle accidents/thefts, and call for assistance using proper code responses.
  • Complete a Loss Prevention shift summary/daily activity report, and maintain confidentiality of all Security/Loss Prevention and property reports/documents.
  • Conduct investigations and gather evidence, and conduct interviews with relevant parties.
Requirements
  • Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
  • Complete safety training and certifications, and ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards, and anticipate and address guests' service needs.
  • Assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, and prepare and review written documents accurately and completely.
  • Develop and maintain positive working relationships with others, and support team to reach common goals.
  • Comply with quality assurance expectations and standards, and stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

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