Administrative Case Manager

Job Title: Administrative Case Manager

(Case Manager and Administrative Assistant)

Group: Case Management

Department: Healthy Opportunities Pilot Program

Region: Carolinas

Location: Whiteville, NC (Columbus County, NC)

Reports to: Program Coordinator

Supervises: N/A

Travel Requirement: Travel in the NC Region, as needed

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empower self-reliance and inspire hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 31 affiliates of Volunteers of America-one of the nation's largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged "to go wherever we are needed and do whatever comes to hand". Their declaration continues to guide Volunteers of America's impact on "Helping America's most vulnerable".

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

As the key Human Services Organization (HSO), VOACC will provide housing navigation support and sustaining services in Bladen, Pender, and Columbus counties in NC. The Case Manager is responsible for providing one to one case management and/or educational services to prepare and support an individual for stable, long-term housing. The Office Administration side of this position supports the office day-to-day administrative needs for both the clients we serve and staff members that are a part of the team.

KEY RESPONSIBILITIES

• Case Management (50%):
  • Client Assessment and Intake:
    • Conduct initial client assessments and intake interviews to determine eligibility for services.
    • Develop case plans based on individual client needs.
  • Case Coordination:
    • Coordinate services and resources for clients, ensuring they receive appropriate support.
    • Schedule and facilitate meetings with clients, service providers, and other stakeholders.
  • Monitoring and Evaluation:
    • Regularly monitor and review client progress towards achieving case plan goal
    •  Adjust case plans as necessary based on ongoing evaluation and feedback.
  • Documentation and Reporting:
    • Maintain accurate and up-to-date case files, ensuring all interactions, progress notes, and relevant documents are properly documented.
    • Prepare reports and summaries for internal and external stakeholders as required.
  • Client Advocacy:
    • Advocate on behalf of clients to ensure they receive necessary services and support.
    • Provide clients with information and referrals to community resources.
• Office Administration (50%): -
  • Reception and Communication:
    • Answer and direct phone calls, emails, and other inquiries.
    • Greet visitors and clients in a professional and courteous manner.
  • Administrative Support:
    • Manage office supplies and inventory, placing orders as needed. - Assist in the preparation of documents, reports, and presentations.
    • Organize and maintain office filing systems, both physical and electronic.
  • Scheduling and Coordination:
    • Scheduling walk-ins for appointments
    • Assist office walk-ins with questions about program services and provide appropriate program information
    • Oversee program’s service orders/deliveries, including sorting packages delivered, verifying each item is delivered to the correct individual, and scheduling pick-up and/or delivery time with the member and case manager
    • Tracking office supplies inventory and reporting supply needs to program coordinator when stock is low, and an order needs to be placed
    • Coordinate logistics for meetings, including room bookings, preparing materials, and arranging catering. 
  •  General Office Maintenance:
    • Ensure the office environment is clean, organized, and well-maintained.

Tenancy sustaining services

• Assisting with the inspection for housing safety and quality which is required to be conducted by a certified professional
• Provide housing move in support which include assisting the individual with non­-recurring set up expenses
• Provide essential utility set up which is a non-recurring set up cost for essential habitable housing
• Assist individuals with one-time payments for security deposit and first month's rent
• Assist individuals with short term post hospitalization housing
• Use ofNCCare360 for Pilot Service Referrals, Invoicing, and Reporting
• Support identification and enrollment of pilot eligible individuals
• Participate in pilot related training and technical assistance efforts
• Participate in pilot convenings
• Other duties as assigned

Travel and Working Conditions

• • This position may require occasional travel within the community to meet with clients and service providers.
  • Standard office environment with occasional lifting of up to 20 pounds.

REQUIREMENTS

• A bachelor's degree in a Human Services or related field is required
• Previous experience is preferred in communication, peer support, care coordination, case management, motivational interviewing, advocacy, and social service connections where applicable.
• Familiarity with the Housing First model, housing/homeless is desired.
• Office Administration experience is desired specifically to those being served in social services, Medicaid billable services, or other behavioral health focused support services that are community based.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and as part of a team.
• High level of professionalism and confidentiality.