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SPO, Manager, Global Service Experience and Field Services

1 month ago

River Forest, United States FM Global Full time

FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions.
FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength.
To do so, we rely on a dynamic, culturally diverse group of employees, working in over 100 countries, in many challenging roles.

This is an in-office based position.
There is flexibility to work in an FM office in any of the following office locations:
Corporate Headquarters in Johnston, RI, Norwood Operations, Dallas Operations, Chicago Operations, Atlanta Operations or Parsippany Operations.

25% of Global Travel is required to respective offices dependent on business needs.

As the Senior Product Owner - Manager of Global Service Experience and Field Services at FM, you will have a unique opportunity to lead and innovate in the delivery of world-class technology experiences to our global workforce.
Your responsibilities will include:

Partnering with global business leaders and technology teams to drive and deliver valuable solutions and improvements, ensuring outstanding service experiences for our internal employees.Guiding and leading product owners and teams to successfully implement service level commitments and meet the priorities of those involved.Collaborating with senior leaders and working alongside Strategy & Business Enablement partners to address business needs and achieve desired outcomes, while keeping track of progress and performance metrics.Acting as a trusted advisor to department heads and business partners, providing expertise on enterprise technology experiences and solutions to enable efficiencies and improvements globally.Managing a broad product and service scope, overseeing up to 5 teams and delivering valuable, quality, and timely technology service improvements and issue resolutions.Collaborating with senior leaders and business partners to establish common goals, overcome obstacles, and achieve strategic objectives.Building and managing relationships with senior business leaders globally, ensuring the delivery of high-value themes and resolution of issues.Defining and aligning the vision and oversight for the product owner team(s) activities and priorities.Developing, training, and coaching employees in new skills and identifying and developing future leaders.

To be successful in this role, you should have the following qualifications:

10+ years of related work experience, with a background in infrastructure or technology management.10+ years managing multiple teams to drive operational excellence with service metrics.
Proven experience in establishing and cultivating partner relationships.Strong executive reporting capabilities and experience managing people and corporate processes in service delivery.Global experience is strongly preferred.

Skills

In addition to the qualifications mentioned above, the ideal candidate will possess the following skills:

Ability to successfully manage a staff, understanding customer needs and building strong relationships to fulfill those needs.Excellent relationship management skills, including building trust, managing backlog of needs, and influencing multiple areas to meet partner needs.Knowledge and experience with technology in a large corporate environment.Familiarity with IT governance and regulatory needs and their impact on business operations.Proficiency in IT service management and using data analysis to drive improvements.Strong verbal and written communication skills, with the ability to articulate complex technical concepts in business terms.Exceptional customer focus and relationship skills, with the ability to manage client expectations.Demonstrated leadership skills, including the ability to motivate individuals and lead cross-functional project teams.Adept at project management, with a proven track record of successfully organizing, planning, and completing projects that involve collaboration with both internal and external teams.Analytical, problem-solving, and conceptual skills.

Education

4-year college degree or equivalent work experience.Equivalent experience in the field of business or technology is highly valued.

The hiring range for this position is $152,400 to $219,100.
The final salary offer will vary based on geographic location, individual education, skills, and experience.
We value our employees and offer a comprehensive Total Rewards program, including competitive salary, incentive plan, generous health and well-being programs, 401(k) and pension plan, tuition reimbursement, flexible work options, and more.

FM Global is an Equal Opportunity Employer committed to fostering an inclusive and diverse workforce.

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