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Field Service Technician

2 months ago

Elk River, Minnesota, United States EMR USA Metal Recycling Full time
About Us

EMR USA Metal Recycling is a leading global metal recycling company with a rich history spanning decades. Our organization is built on a foundation of prioritizing the well-being and safety of our employees, creating a supportive and inclusive community where everyone's ideas and contributions are valued.

We are committed to providing our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. Our mission is to recycle a significant portion of the world's metal waste, transforming it into sustainable raw materials for various industries.

We offer our team members a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program, and more.

What We Offer:

  • Career advancement and on-the-job training
  • Paid time off and 9 paid company holidays
  • Comprehensive benefits including medical, dental, vision, and EAP
  • 401k with Company match

Job Summary:

We are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be the primary support for all technical issues onsite at our locations. You will independently solve most issues you face with minimal supervision and escalate the remaining issues to a higher level only when necessary.

Key Responsibilities:

  • Answer, evaluate, and prioritize requests for assistance from employees experiencing problems with hardware, software, networking, telephone, and other computer-related technologies
  • Setup and install new iPhones, iPads, desktop, and laptop equipment according to our standards, ensuring proper installation of cabling, operating systems, and appropriate software
  • Resolve the majority of technical issues without additional assistance
  • Provide proper follow-through to ensure issues are resolved to satisfaction
  • Provide after-hours, on-call emergency support as needed
  • Document and update installation, configuration, deployment, and maintenance procedures
  • Promote Information Security within the business

Requirements:

  • Excellent communication skills (written and verbal)
  • Highly self-motivated
  • 1st Class customer service skills
  • An ability to quickly diagnose and troubleshoot software and hardware issues

Desirable Skills:

  • MCP, CCENT, and A+ Certifications
  • HP and Cisco software and hardware experience
  • Knowledge of Cisco or other Voice Over IP systems

EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.