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Field Service Technician

3 months ago

Lake Forest, United States Lorenz Engineering, a division of The Salem Group Full time

Field Service Technician


The Field Service Technician is responsible for providing on-site installation, maintenance, and repair services for capital equipment. The ideal candidate will have extensive experience with complex machinery and systems, coupled with strong problem-solving skills. This role involves significant travel, with up to 40% of the time spent at customer locations, ensuring that equipment is functioning optimally and addressing any technical issues that arise.


Key Responsibilities:

  • Installation and Commissioning:
  • Install and commission capital equipment at customer sites, ensuring it operates according to specifications.
  • Work closely with customers to understand their requirements and tailor the installation process to meet their needs.
  • Conduct functional tests and calibrations to verify proper equipment performance.
  • Maintenance and Repair:
  • Perform routine preventive maintenance on capital equipment to minimize downtime and extend the lifespan of machinery.
  • Diagnose and troubleshoot technical issues, providing effective solutions to repair or replace faulty components.
  • Maintain detailed service records, including work performed, parts used, and any recommendations for future service.
  • Customer Support and Training:
  • Provide technical support to customers, addressing their concerns and answering questions about equipment operation and maintenance.
  • Train customer personnel on the proper use and maintenance of the equipment, ensuring they are fully equipped to handle day-to-day operations.
  • Act as the primary point of contact for customers during on-site visits, ensuring a high level of customer satisfaction.
  • Technical Documentation:
  • Create and maintain detailed technical documentation, including service manuals, installation guides, and troubleshooting procedures.
  • Provide feedback to engineering and product development teams regarding equipment performance and customer needs.
  • Travel and Scheduling:
  • Plan and coordinate travel to customer sites, ensuring timely and efficient service delivery.
  • Manage travel schedules to balance on-site service needs with minimal disruption to customers.
  • Prepare and submit travel and service reports in a timely manner.


Qualifications:

  • Education:
  • Associate degree in Electrical Engineering, Mechanical Engineering, or a related technical field. A bachelor’s degree is a plus.
  • Experience:
  • 3-5 years of experience as a field service technician, particularly with capital equipment.
  • Strong background in mechanical, electrical, or hydraulic systems, with the ability to diagnose and repair complex machinery.
  • Experience with PLCs, HMIs, and industrial automation systems is highly desirable.
  • Skills:
  • Excellent troubleshooting and problem-solving skills, with a hands-on approach to technical issues.
  • Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Ability to read and interpret technical drawings, schematics, and manuals.
  • Proficiency with service management software and tools.


  • Travel:

Willingness and ability to travel up to 40% of the time, including overnight stays, as required.