Student Help Desk Support Associate

3 months ago

Fort Myers, United States Florida Gulf Coast University Part time
Job Summary

The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services.

Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers.

Information Technology Services consists of multiple teams who support all faculty, staff and students as it relates to desktop computing, applications, telecommunications, network, classroom technology and other technical needs.

Job Description

Typical duties include but are not limited to:
• Provide phone support to the FGCU community
• Answer questions about hardware/software configurations.
• Remote troubleshooting.
• Help with testing of new services.
• Record work in the Help Desk ticketing system.

Other Duties
• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications

High school diploma or equivalent.

Experience providing excellent customer service in person and over the phone.

Basic knowledge and understanding of computer use.

Open availability Mon-Fri 7:00 am - 10:00 pm and Saturday 8:00 am - 5:00 pm

Preferred Qualifications

Previous experience in a help desk role in a higher education environment.
Coursework or training in IT disciplines covering computer applications, hardware, networking, systems or similar area.

Knowledge, Skills, & Abilities

Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.

Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.

Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.

Provide quality customer service by creating a welcoming and supportive environment.

Present a professional image in word, action and attire.

Ability to interact in a professional manner with a diverse group of staff, faculty, students and the community in a service-oriented environment.

Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.

Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

  • Student Help Desk Support Associate

    2 months ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services. Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers. Information...

  • OPS Help Desk Support Associate

    3 months ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services . Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers. Information...

  • OPS Help Desk Support Associate

    3 months ago

    Fort Myers, United States Florida Gulf Coast University Part time

    Job SummaryThe Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services .Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers.Information Technology...

  • Student User Services Support Associate

    5 months ago

    Fort Myers, United States Florida Gulf Coast University Part time

    Job SummaryStudent User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University.User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...

  • Student User Services Support Associate

    4 months ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary Student User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University. User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...

  • Help Desk Specialist

    3 weeks ago

    Fort Campbell, United States Beat Full time

    Job Title: Help Desk Specialist Support II Locations: Fort Campbell, KY Clearance: Secret Certifications: CompTIA Security+CE & Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Endpoint Administrator Associate (must be willing to obtain within six months) Roles and Responsibilities: 3+ yrs’ experience...

  • Help Desk Support Service Specialist

    1 month ago

    Fort Stewart, Georgia, United States General Dynamics Information Technology Full time

    Req ID: RQ181325Type of Requisition: SCAClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphJob Family: SCASkills:Desktop Computers,Help Desk Support,IT HardwareCertifications:Security+, CE - Sec+ CEExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Help Desk Support Service Specialist - Intermediate – TS/SCI...

  • OPS User Services Support Associate

    5 months ago

    Fort Myers, Florida, United States Florida Gulf Coast University Full time

    Job SummaryOPS User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University.User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...

  • OPS User Services Support Associate

    5 months ago

    Fort Myers, United States Florida Gulf Coast University Part time

    Job SummaryOPS User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University.User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...

  • IT Help Desk Analyst

    7 days ago

    Fort Worth, United States Radiology Associates of North Texas Full time

    Position Summary: Provide IT Tier 1 and Tier 2 Help Desk support for Radiology Associates of North Texas' administrative and physician users to ensure the effective performance of computer information systems and workstations. Tier 1 support includes providing front-line contact for support requests, tracking and monitoring tickets to closure, solving basic...

  • Front Desk Associate

    2 months ago

    Fort Myers, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionFront Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 65+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...

  • Front Desk Associate

    2 months ago

    Fort Myers, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionFront Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 65+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...

  • Front Desk Associate Weekend 11a-4pm

    7 days ago

    Fort Myers, United States Planet Fitness Full time

    Who We Are: At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing Joining the PF family means...

  • IT Help Desk Manager

    3 months ago

    Fort Lauderdale, United States PDC Technologies Full time

    Job DescriptionJob DescriptionThe IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staff and operations. This individual is also responsible for IT customer satisfaction and desktop productivity of all PDC employees. They are the visionary leader responsible for ensuring that the IT Helpdesk organization is providing a...

  • Advanced Help Desk Support Technician

    1 month ago

    Fort Myers, United States Lee Health Full time

    Location:Education Training and Development Center -12451 Gateway BlvdFort Myers FL 33913Department: IS Information Technology SvcsWork Type: Full TimeShift: Shift 1/7:00:00 AM to 7:00:00 PMMinimum to Midpoint Pay Rate:$22.73 - $29.55 / hourSummaryUnder general supervision, this position will provide technical and network problem resolution to end-users...

  • Advanced Help Desk Support Technician

    1 month ago

    Fort Myers, Florida, United States Lee Health Full time

    Location:Education Training and Development Center Gateway BlvdFort Myers FL 33913Department: IS Information Technology SvcsWork Type: Full TimeShift: Shift 1/7:00:00 AM to 7:00:00 PMMinimum to Midpoint Pay Rate:$ $29.55 / hourSummaryUnder general supervision, this position will provide technical and network problem resolution to end-users (customers) by...

  • Help Desk Technician

    1 week ago

    Fort Lauderdale, United States TEKsystems Full time

    Top Skills' Details Previous help desk phone support experience Experience handling Tier 1 and some Tier 2 tickets in a help desk role Previous password reset experience in a help desk role res Details: Help Desk Technicians ONSITE performing Tier 1 level support, solving & closing tickets as well as escalating to Tier 2 & 3 when needed. They...

  • Help Desk Support Engineer

    1 month ago

    Fort Belvoir, United States DCS Corp Full time

    DCS is seeking a Help Desk Support Specialist to join our team to provide IT support to local and remote users of an ITIL v4-based logistics management system. Essential Functions: The ideal candidate thrives in a team-oriented environment but can also function autonomously with a mix of technical support and customer service experience, strong analytical,...

  • Help Desk Support Specialist

    2 months ago

    Fort Johnson, United States GStek Full time

    **[Salary: [Commensurate with experience [Required:]{arial",sans-serif"=""} ]{arial",sans-serif"=""}]{arial",sans-serif"=""}** Active/recent U.S. Government Security Clearance Minimum of 3 years Help Desk support experience. Windows 10 Training IAT Level II certification. Must possess one or more of the following: GSEC, Security +CE, SSCP or...

  • Help Desk Support Technician

    4 weeks ago

    Fort Lauderdale, United States StaffChase Full time

    Job Title: Helpdesk / Service Desk SupportLocation: Fort Lauderdale, FLJob Type: ContractPosition Status: Onsite roleJob Description:• Hospital Client is doing a large software implementation and they need to do a complete Hardware replacement (PC/Laptop/Printer) and install a standard image (using SCCM) to do installs. The technicians will then install...