Help Desk Specialist

4 weeks ago


Fort Campbell, United States Beat Full time

Job Title: Help Desk Specialist Support II Locations: Fort Campbell, KY Clearance: Secret Certifications: CompTIA Security+CE & Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Endpoint Administrator Associate (must be willing to obtain within six months) Roles and Responsibilities: 3+ yrs’ experience performing enterprise service desk support duties in a large, complex classified/unclassified network environment ITIL Foundations certification desired Expert-level experience with Microsoft Office, Microsoft OS, Microsoft Office applications (Win10 or later, Microsoft Office Professional 2013 or later), and other common desktop applications such as Adobe CC Excellent customer service skills; ability to work within the confines of a set time schedule. Knowledge and experience communicating desktop support concepts to technical and non-technical personnel; ability to develop technical documents and produce system design documentation



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