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Advanced Help Desk Support Technician

3 months ago

Fort Myers, United States Lee Health Full time

Location:Education Training and Development Center -12451 Gateway BlvdFort Myers FL 33913

Department: IS Information Technology Svcs

Work Type: Full Time

Shift: Shift 1/7:00:00 AM to 7:00:00 PM

Minimum to Midpoint Pay Rate:$22.73 - $29.55 / hour

Summary

Under general supervision, this position will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Team members will perform related work as required.

RequirementsEducational RequirementsDegree/Diploma ObtainedProgram of StudyRequired/
Preferredand/orHigh School Diploma or EquivalentRequiredAdditional RequirementsMinimum of 1 year of formal education or college beyond high school required. A plus certification or MCSE/MCSA certification in place of collegeExperience RequirementsMinimum Years RequiredArea of ExperienceRequired/
Preferredand/orNo Experience RequiredAdditional RequirementsKnowledge of basic computer skills and networkingState of Florida Licensure RequirementsLicensesRequired/
Preferredand/orNot RequiredCertifications/Registration RequirementsCertificates/RegistrationsRequired/
Preferredand/orMCSE (Microsoft Certified Solutions Expert)PreferredorMCSA (Microsoft Certified Solutions Associate)Preferred

US:FL:Fort Myers