Student User Services Support Associate

4 weeks ago

Fort Myers, United States Florida Gulf Coast University Part time
Job Summary

Student User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University.

User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing, applications, telecommunications, network, classroom technology and other technical needs. Information Technology Services (ITS) provides leadership and instills confidence through exceptional technology and assistance to our customers.

Job Description

Typical duties include but are not limited to:

  • Functions as front line technology support for the University.
  • Provides support on a wide range of issues such as software navigation, printing and networking.
  • Escalates technology inquiries to other User Services staff members as appropriate.
  • Helps maintain the computer labs.
  • Assists with ITS projects and other duties as needed.

Other Duties:

Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

High school diploma or equivalent.

Experience providing excellent customer service in person and over the phone.

Basic knowledge and understanding of computer use.

Preferred Qualifications:

One year of experience in a help desk or in a position requiring widespread technology use.

Enrollment in relevant Software Engineering or Computer Information Systems curriculum.

Knowledge, Skills, and Abilities:

  • Excellent customer support skills and attention to detail.

All employees are expected to:

  • Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
  • Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
  • Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
  • Provide quality customer service by creating a welcoming and supportive environment.
  • Present a professional image in word, action and attire.
  • Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.
  • Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
  • Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

  • Student User Services Support Associate

    1 week ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary Student User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University. User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...

  • Student User Services Support Associate

    2 days ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary Student User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University. User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...

  • OPS User Services Support Associate

    7 days ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary OPS User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University. User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...

  • OPS User Services Support Associate

    4 weeks ago

    Fort Myers, United States Florida Gulf Coast University Part time

    Job SummaryOPS User Services Support Associates are part-time employees of User Services which supports a wide variety of technologies at the University.User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing,...

  • Associate Director of Student Services

    2 weeks ago

    Fort Myers, United States Keiser University Full time

    The Associate Director of Student Services provides quality programs and services that facilitate access and foster academic, career, and personal success for all students. The Associate Director of Student Services also provides support to the Director of Student Services. The Associate Director of Student Services position supports the Student Services...

  • Computer User Support Specialist

    4 weeks ago

    Fort Lee, United States The One 23 Group Full time

    Job DescriptionJob DescriptionDescription:At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by...

  • OPS Help Desk Support Associate

    7 days ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services . Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers. Information...

  • OPS Help Desk Support Associate

    1 week ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services . Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers. Information...

  • OPS Help Desk Support Associate

    2 days ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services . Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers. Information...

  • Application Support Analyst

    21 hours ago

    Fort Myers, United States IntePros Consulting Full time

    IntePros seeking a highly skilled Support Specialist to join a global wealth management organization and provide comprehensive support to all IT-related activities and initiatives within our organization. The ideal candidate will have a strong technical background coupled with exceptional customer service skills, enabling them to effectively troubleshoot and...

  • Computer User Support Specialist

    3 weeks ago

    Fort Lee, United States The One 23 Group Full time

    Job DescriptionJob DescriptionDescription:At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by...

  • Family Support Services Specialist

    1 week ago

    Fort Myers, United States Lutheran Services Florida Full time

    Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is looking for a talented Family Support Services Specialist who wants to make an impact in the lives of others. Purpose & Impact: Family Support Services Specialists are intended to provide assistance and support to the Case...

  • Family Support Services Specialist

    4 weeks ago

    Fort Myers, United States Lutheran Services Florida Full time

    Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is looking for a talented Family Support Services Specialist who wants to make an impact in the lives of others. Purpose & Impact: Family Support Services Specialists are intended to provide assistance and support to the Case...

  • Family Support Services Specialist

    4 weeks ago

    Fort Myers, United States Lutheran Services Florida Full time

    Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant . LSF is looking for a talented Family Support Services Specialist  who wants to make an impact in the lives of others. Purpose & Impact: Family Support Services Specialists are intended to provide assistance and support to the...

  • IT Support Professional

    1 week ago

    Fort Myers, United States Nissan of Fort Myers Full time

    Company Overview: We are a dynamic and rapidly growing company in need of a talented IT Support Professional to join our team. Our work environment fosters creativity, collaboration, and professional growth, making it an ideal place for motivated individuals to thrive. This position will work with Nissan of Fort Myers, Nissan of Cape Coral, Nissan of Venice,...

  • IT Support Professional

    3 days ago

    Fort Myers, United States Nissan of Fort Myers Full time

    Company Overview: We are a dynamic and rapidly growing company in need of a talented IT Support Professional to join our team. Our work environment fosters creativity, collaboration, and professional growth, making it an ideal place for motivated individuals to thrive. This position will work with Nissan of Fort Myers, Nissan of Cape Coral, Nissan of Venice,...

  • Building Access Student Assistant

    4 weeks ago

    Fort Myers, United States Florida Gulf Coast University Part time

    Job SummaryThe Building Access Student Assistant in the Physical Plant Work Management Center provides customer service to faculty, staff and students. With the guidance of the Building Access coordinator, will help process and update annual department key audit data and access, signs out keys and other sensitive information. General office data entry,...

  • Building Access Student Assistant

    4 weeks ago

    Fort Myers, Florida, United States Florida Gulf Coast University Full time

    Job SummaryThe Building Access Student Assistant in the Physical Plant Work Management Center provides customer service to faculty, staff and students. With the guidance of the Building Access coordinator, will help process and update annual department key audit data and access, signs out keys and other sensitive information. General office data entry,...

  • Instructional Associate III, College Tutoring Math

    4 weeks ago

    Fort Myers, United States Florida SouthWestern State College Full time

    Florida SouthWestern State College  is accepting resumes in search of a Instructional Associate III, College Tutoring Math .This is a specialized professional and technical work position in support of tutoring and other academic support options that are provided in direct service to students through College Tutoring and Library Services. This position...

  • ForgeRock Engineer

    6 days ago

    Fort Mill, United States Associate Staffing Full time

    Work Authorization: MUST BE W2 (No Sponsorship | No C2C) Job Title: ForgeRock Engineer Type: 6 Month Contract, with potential for a permanent role Key Requirements: Extensive experience with ForgeRock, with at least 4 years of expertise. Proficiency in Groovy and JavaScript. Industry experience is beneficial. Strong interest, commitment, and excellent...