Product Support Field Representative
4 weeks ago
Product Support Field Representative
Last Updated Date: May 13, 2024
Location:
Orlando, FL, US, 32827
Company: Doosan Bobcat NA US
Job Information
Southeast Territory United States - Florida, Georgia, North Carolina, South Carolina, Alabama, Tennessee
Provides product, technical support, and training for company forklift trucks. Responsible for growth within National Accounts service groups, warranty analysis, and troubleshooting in field.
Their job is to work with Dealer Accounts and analyze and review their service components and elevate by means of training and being able to support the products in the field. More than technical advice they try to work with Dealer Accounts service groups with product warranty and service management. Triage warranty claims at the Dealer Accounts level They resolve the solutions from the time of the claim initiation until the claim is processed and closed. Via the service call center.
Role & Responsibility
• Provide product support for company manufactured forklifts within assigned territory.
• Support internal departments with service-related inquiries or projects.
• Training-Conduct training to support Dealer Accounts service representatives
• Enter all relevant calls into the Service Call Center
• Follow up of all territory issues on a weekly basis
• Must file weekly report detailing activities to the general manager
• Review all high dollar warranty claims with warranty department
• Provide updated technical information to Dealer Accounts
• Communicates via message system to all internal partners
Job Requirement
• Education Requirement: High School Diploma (or GED or High School education equivalent); or 5
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Product Support Field Representative
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Orlando, Florida, United States Doosan Bobcat Full timeProduct Support Field Representative Last Updated Date: May 13, 2024 Location: Orlando, FL, US, 32827 Company: Doosan Bobcat NA US Job InformationSoutheast Territory United States - Florida, Georgia, North Carolina, South Carolina, Alabama, TennesseeProvides product, technical support, and training for company forklift trucks. Responsible for growth within...
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