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Regional Hotel Operations Manager

1 month ago

WilkesBarre, United States Marriott International Full time
Job Number 24139075
Job Category Property Leadership
Location Residence Inn Wilkes-Barre Arena, 501 Liberty Plaza, Wilkes-Barre, Pennsylvania, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Singh Realty. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Hotel Regional Operations Manager Job Description

Job Title: Hotel Regional Operations Manager

Reports To: Hotel Regional Director of Operations

Summary

Responsible for the overall operations management of assigned properties to include but not limited to profitability, guest service, risk management, and overall cleanliness and maintenance of the hotel properties.

Essential Functions

Ensure strategies and goals for growth are being executed for assigned properties
Maintain budgets and optimize expenses
Ensure policies and processes are being implemented
Ensure employees work productively and develop professionally
Oversee recruitment and training of new General Managers
Evaluate to improve operations and financial performance and report findings
Prepare regular reports for Regional Director of Operations
Ensure hotels follow all health and safety regulations
Provide solutions to issues such as employee conflicts, operating issues, staffing issues, etc
Monitor communication between hotels and ensure a timely and accurate flow of information.
Ensure hotel staff are adhering to company rules and policies and oversee implementation of any new rules, policies, or procedures set forth by corporate office
Inspect guest rooms, public areas, and hotel grounds for cleanliness, safety, and appearance
Maintain a professional, cohesive team by hiring, training, coaching, counselling, motivating, and developing General Managers
Manage new hire processes for each hotel department within the property and ensure all newly hired associates complete required paperwork, training, and orientation
Be first point of contact for hotels in case of emergencies and staffing issues
Fill in as General Manager for properties as required

Education & Experience

Minimum of 5 years of hotel General Manager experience preferred
Previous hotel Department managerial experience required
Strong financial knowledge and computer skills, to include Excel, required
Marriott, Choice, IHG Brand Management experience

Physical Requirements

Long hours sometimes required, including nights and weekends
Long travel required to and from hotels
Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Ability to spend some time moving about the hotel overseeing the various departments

Required Skills

Good communication skills, verbal and written
Possess computer skills, including, but not limited to use of Microsoft Word, Excel, and Outlook
Attention to detail
Strong leadership

This company is an equal opportunity employer.

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