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Director - Digital Cust Experience

3 months ago

Louisville, United States PPL Corporation Full time
  • Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation.
  • We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve.
  • PPL’s Customer & Data Analytics Office is seeking a Director of Digital Customer Experience - Product to be an integral part of the OnePPL Digital Transformation.
  • NOTE: This role is Hybrid to our local offices in: Allentown, PA; Louisville, KY; Providence, RI
  • Collaborate with the technology teams to drive the seamless integration of digital channels (web, mobile, IVR etc) and processes into business workflows, maximizing efficiency and usability
  • Create and design multi and omni channel capabilities to drive digital adoption.
  • The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both.
  • In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.