Senior Manager, Operations Performance Management

Found in: beBee S US - 2 weeks ago


Austin, United States Electronic Arts (EA) Full time
  • You are an experienced contact center leader, with a deep understanding of EA Mobile and HD Help experiences.
  • As the Senior Manager, Operational Performance Management you are a thought leader and expert on our operations.
  • You will develop, deliver, and evolve a robust framework of performance controls and operating system to identify and drive service improvements and support future strategies.
  • Champion a culture of performance management by implementing performance management framework and tools, from root cause to resolution
  • Develop and align operations KPIs for a performance management framework that aligns with and supports LFC/WWCE strategy and operational priorities
  • 7+ years' experience working within a contact center or relationship management
  • Work in partnership with others provides clarity and direction
  • Thought leadership capability with the ability to inspire people with creative ideas

  • Senior Manager, Operations Performance Management

    Found in: beBee jobs US - 2 weeks ago


    Austin, Texas, United States Electronic Arts (EA) Full time

    You are an experienced contact center leader, with a deep understanding of EA Mobile and HD Help experiences.As the Senior Manager, Operational Performance Management you are a thought leader and expert on our operations.You will develop, deliver, and evolve a robust framework of performance controls and operating system to identify and drive service...

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