Operations Manager

4 weeks ago

Austin, United States D4C Dental Brands Full time
Lone Star Pediatric Dentistry and Braces is searching for an Operations Manager for our Circle C  and Dripping Springs Location

The Operations Manager is responsible for meeting financial performance and revenue growth goals while managing the operations of the practice and ensuring an excellent patient experience. Establishes systems and processes that result in patient satisfaction, patient retention, case acceptance, employee engagement, provider engagement, and financial performance. Responsible for practice operations systems and provides support to all functioning areas, including administrative support to the front and back offices. This support is crucial to the delivery of the Company’s mission of helping children achieve a lifetime of great oral health.

Hours: M-F 8-5

Travel to the Dripping Springs location on Tuesday and Wednesday

 EDUCATION/CREDENTIALS:

  • Must hold a Bachelor’s Degree in Business or a related field, Master’s preferred, or equivalent work experience.
 JOB-RELATED EXPERIENCE:
  • Minimum 5 years of progressive leadership and functional practice management experience.
  • Excellent communication, problem-solving, and leadership skills.
  • Coursework or on-the-job training in the fields of dentistry, business, or training.
  • Strong healthcare management/customer service management and leadership skills are a plus.
  • Experience leading a team, mentoring, and coaching subordinates.
 JOB-RELATED SKILLS/COMPETENCIES:
  • Ability to make good decisions within the assigned scope of authority. Exceptional critical thinking skills.
  • Ability to effectively supervise, lead, develop, and coach staff. 
  • Ability to control expenses. Strong business acumen.
  • Ability to support and effectively collaborate with other departments to achieve results.
  • Ability to plan, prioritize, and coordinate activities, services, schedules or programs.
  • Ability to plan, assess, communicate, and develop employee performance.  
 WORKING CONDITIONS/PHYSICAL DEMANDS:
  • Office Environment
 MAJOR DUTIES AND RESPONSIBILITIES:
  • Manages office staff, and provides problem-solving, decision-making, planning, delegation, and conflict management when needed.
  • Build and maintain a positive office culture.
  • In coordination with RDO and Human Resources, select and orientate office staff.
  • Evaluate staff performance and submit performance reviews, Ensure 100% of staff complete required learning modules on time.
  • Conduct practice staff meetings regularly. 
  • Works with employees to facilitate complaints/concerns and resolve them as needed.
  • Responsible for onboarding and training for new employees.
  • Implement office policies that establish the best approaches that result in the achievement of performance goals, including patient satisfaction, access, employee engagement, provider engagement, financial performance, and successful growth.
  • Meets or exceeds annual NPS targets through implementation and sets action plans as needed.
  • Provide needed information to other departments, (i.e. Human Resources, Marketing, Finance, etc.) to support compliance with established policies.
  • Ensure that needed information and documentation are provided to support revenue cycle activities.
  • Act as an interdepartmental liaison between the practice and other departments and entities.
  • Responsible for reporting any safety-related incident in a timely fashion, including workers comp, through the appropriate tool; attends all safety-related training programs; monitors work environment for possible safety issues and ensures others are also safely performing work.
  • Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
  • Monitors and ensures all certifications and/or licenses are up-to-date and valid before expiration dates.
  • Completes all company mandatory modules and required job-specific training in the specified time frame.
OTHER DUTIES:This job description reflects management’s assignment of essential functions.  It does not prescribe or restrict the tasks that may be assigned.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

About D4C Dental Brands:

Exclusively Supporting Pediatric and Orthodontic Practices.As the fastest growing and largest pediatric dental and orthodontic specialty network in the United States; our success comes from our focus on supporting high quality patient care and our shared vision of “Raising the Standard in children’s oral health."

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