![NTT DATA Services](https://media.trabajo.org/img/noimg.jpg)
Service Desk Agent
4 weeks ago
Req ID: 293788
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Agent to join our team in Lemont, Illinois (US-IL), United States (US).
Argonne Service Desk
Job Responsibilities Include
Service Desk Analyst’s primary responsibility is to provide end-user Incident & Service Request support via phone, email, chat, and walk up. Support will require in-depth knowledge of PC and Mac Hardware, Desktop & Laptop Operating Systems, enterprise application administration & settings, high-level printer familiarity, and networking functionality and support. In addition, intermediate knowledge of end-user applications is also required. Work is managed and tracked through the ServiceNow and measured through Service Levels. The Service Desk Analyst is the principal owner of the service request as well as the customer’s overall satisfaction.
Service Desk Analyst Job Duties:
- Development, document and maintenance of knowledge base for incident resolution and request fulfillment using ServiceNow or equivalent.
- Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.
- Create and manage user accounts, schedule video teleconferences, create / maintain program distribution list and provide remote troubleshooting support to customers.
- Installation, maintenance, deployment of enterprise-wide software and assist with fine-tuning system performance.
- Provide input and update to standard operating procedures.
- Participate in the organization's change management process.
- Provide excellent customer service.
- Participate in after-hour and weekend on-call rotation shifts
- Contribute to the knowledgebase through research of articles, training courses attended on-the-job learning, etc.
- Provide remote support, including installing and upgrading software, implementing file backups, installing anti-virus software, and configuring systems and applications.
Required Qualifications:
Argonne is a highly complex environment and as such a minimum level of experience for any junior position should be equal to or greater than the following:
- Candidate shall present minimum skill/qualification level during interview
- 1+ years documented IT Service experience in an enterprise environment and a minimum of a bachelor’s degree in a relevant area of study.
- 1+ years of progressive experience in the field of Information Technology, Service Desk Support, Provide Tier I/II system administration, contact and incident resolution for hardware, software, and applications
- 1+ years administrative knowledge of Microsoft Active Directory, Exchange, System Center Configuration Manager (SCCM)
Desired Qualification:
- IT Certifications: HDI Support Center Analyst, Service Desk, MCITP, MCSA, MCA, RedHat, Linux,
- CompTIA IT related certification or equivalent or ability to attain within 3 months of your hire date
- DoD 8140 Security Certification
- ITIL v4 certification or ability to attain within 3 months of your hire date
- Endpoint security, DNS, DHCP, and IP experience
- Experience with email systems, Networking, VPN
- Proven ability to use scripting language (BASH, PowerShell, etc.)
- Experience with Service Desk Incident Management Processes
- Experience with ITSM, Ticket Management, and ITSM tools such as ServiceNow or equivalent
- Proven ability to perform Information Processing and involve a range of hardware/software solutions
- Concentrated, hands-on experience in installing, diagnosing problems and training customers in the use of software and hardware
- Excellent knowledge of technical management, information analysis, and of computer hardware/software systems
-
* Certifications or experience may be accepted in lieu of college degree.
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
-
Service Desk Agent
4 weeks ago
Lemont, United States NTT DATA Services Full timeReq ID: 293788 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk Agent to join our team in Lemont, Illinois (US-IL), United States (US).Argonne Service Desk Job...
-
Service Desk Specialist
3 days ago
Lemont, Illinois, United States NTT DATA Services Full timeJob SummaryWe are seeking a highly skilled Service Desk Specialist to join our team at NTT DATA Services. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide Tier I/II contact and incident resolution to customers with hardware, software, and...
-
Customer Service Representative
3 months ago
Lemont, United States Adam Webber - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingHealth insurancePaid time offTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Adam Webber - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your...
-
Technical Support Specialist
3 days ago
Lemont, Illinois, United States NTT DATA Services Full timePosition Overview:NTT DATA Services is dedicated to employing outstanding, innovative, and enthusiastic individuals who are eager to advance their careers. We are currently seeking a Service Desk Agent to provide exceptional support to our clients.Key Responsibilities:The primary function of the Service Desk Agent is to deliver comprehensive end-user support...
-
Technical Support Specialist
3 days ago
Lemont, Illinois, United States NTT DATA Services Full timePosition Overview:NTT DATA Services is dedicated to hiring outstanding, innovative, and enthusiastic individuals who are eager to develop their careers with us. We are currently seeking a Service Desk Agent to provide exceptional support in a dynamic environment.Role Responsibilities:The primary role of the Service Desk Agent is to deliver comprehensive...
-
Technical Support Specialist
3 days ago
Lemont, Illinois, United States NTT DATA Services Full timePosition Overview:NTT DATA Services is dedicated to hiring outstanding, innovative, and enthusiastic individuals who are eager to develop their careers with us. We are currently seeking a Service Desk Agent to provide exceptional support.Role Responsibilities:The primary function of the Service Desk Agent is to deliver comprehensive end-user support for...
-
Service Advisor for Insurance Solutions
1 week ago
Lemont, Illinois, United States Adam Webber - State Farm Agent Full timeBenefits:401(k) matchingHealth insurancePaid time offTraining & developmentROLE DESCRIPTION:As a Client Relations Specialist with Adam Webber - State Farm Agent, you will create outstanding client experiences that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to...
-
Client Relations Specialist
1 week ago
Lemont, Illinois, United States Adam Webber - State Farm Agent Full timeBenefits:401(k) matchingHealth insurancePaid time offTraining & developmentROLE DESCRIPTION:As a Client Relations Specialist with Adam Webber - State Farm Agent, you will create exceptional experiences for clients that contribute to the success of our insurance agency. Your keen attention to detail, strong customer service abilities, and genuine desire to...
-
Client Support Specialist
3 days ago
Lemont, Illinois, United States Adam Webber - State Farm Agent Full timeExplore a Fulfilling Career PathAre you eager to find a position where you can positively impact the lives of others? As a Customer Service Representative at Adam Webber - State Farm Agent, we seek individuals who are dedicated to delivering outstanding customer service and are enthusiastic about assisting clients.Position Summary:Build and nurture...
-
Client Support Specialist
1 week ago
Lemont, Illinois, United States Adam Webber - State Farm Agent Full timeExciting Career OpportunityAre you looking for a fulfilling role where you can positively impact the lives of others? As a Customer Service Representative at Adam Webber - State Farm Agent, we seek individuals who are committed to delivering outstanding customer service and are enthusiastic about assisting clients.Position Summary:Build and maintain strong...
-
Client Support Specialist
1 week ago
Lemont, Illinois, United States Adam Webber - State Farm Agent Full timeExplore a Rewarding Career PathAre you looking for a fulfilling role where you can positively impact the lives of others? As a Customer Service Representative at Adam Webber - State Farm Agent, we seek individuals who are dedicated to delivering outstanding customer service and are enthusiastic about assisting clients.Position Summary:Build strong...
-
Insurance Customer Care Associate
1 week ago
Lemont, Illinois, United States Adam Webber - State Farm Agent Full timeBenefits:401(k) matchingHealth insurancePaid time offTraining & developmentROLE OVERVIEW:As a Client Relations Specialist with Adam Webber - State Farm Agent, you will create exceptional client interactions that contribute to the success of a thriving insurance agency. Your keen attention to detail, strong customer service abilities, and genuine desire to...
-
Front End Operations Manager
5 hours ago
Lemont, Pennsylvania, United States Giant Eagle Full timeJob SummaryOur Front End Team Leaders oversee all Front End, Cash Office, and Service Desk Operations. They are responsible for directing, ordering materials and supplies, and implementing initiatives to simulate growth of the business while meeting customer requirements and maximizing profits.Leaders are accountable for the operating performance of both...
-
Administrative Leader for C-Suite
3 days ago
Lemont, Illinois, United States Franciscan Ministries Full timePosition Overview:The Senior Executive Coordinator at Franciscan Ministries is integral in delivering top-tier administrative assistance to C-Suite Executives, Vice Presidents, and Directors within the Home Office. This role demands outstanding organizational capabilities, meticulous attention to detail, and the capacity to manage sensitive information with...
-
Senior Executive Coordinator
1 week ago
Lemont, Illinois, United States Franciscan Ministries Full timePosition Overview:The Senior Executive Coordinator at Franciscan Ministries is integral in delivering high-level administrative assistance to C-Suite Executives, Vice Presidents, Assistant Vice Presidents, and Directors within the Home Office. This role demands outstanding organizational capabilities, meticulous attention to detail, and the capacity to...
-
Executive Operations Assistant
1 week ago
Lemont, Illinois, United States Franciscan Ministries Full timePosition Overview:The Senior Administrative Coordinator at Franciscan Ministries is essential in delivering high-level support to C-Suite Executives, Vice Presidents, and Directors within the organization. This role demands outstanding organizational capabilities, meticulous attention to detail, and the capacity to manage sensitive information with the...
-
Senior Office Assistant
2 hours ago
Lemont, Illinois, United States Franciscan Ministries Full timeAbout Franciscan MinistriesWe are a non-profit organization dedicated to serving seniors and supporting our communities. Our mission is to provide high-quality care and services that enhance the lives of our residents and their families.Job SummaryWe are seeking a highly skilled and experienced Executive Assistant to join our Administrative Services Team....
-
Reception Administrative Coordinator
1 week ago
Lemont, Pennsylvania, United States Partners For Quality Full timePosition Overview:Organization: Partners For Quality, Inc.Department: AdministrationRole: Front Desk Administrative AssistantStatus: Full TimeHours: Monday through FridayLocation: RobinsonPartners For Quality Inc. is a dedicated non-profit organization that provides essential social services in the community. We are the administrative backbone for multiple...
-
Reception Administrative Coordinator
3 days ago
Lemont, Pennsylvania, United States Partners For Quality Full timePosition Overview:ORGANIZATION: Partners For Quality, Inc.DEPARTMENT: AdministrationPOSITION: Front Desk Administrative AssistantSTATUS: Full TimeHOURS: Monday through FridayPartners For Quality Inc. is a dedicated non-profit organization providing social services, primarily located in Robinson Township. As the administrative hub for multiple subsidiaries,...
-
Reception Administrative Coordinator
1 week ago
Lemont, Pennsylvania, United States Partners For Quality Full timePosition Overview:Organization: Partners For Quality, Inc.Department: AdministrationRole: Front Desk Administrative AssistantStatus: Full TimeWork Schedule: Monday through FridayLocation: RobinsonPartners For Quality Inc. is a dedicated non-profit organization focused on providing essential social services. We serve as the administrative hub for multiple...