Event Security Supervisor | CFG Bank Arena

3 weeks ago

Baltimore, United States teamworkonline Full time

Overview

An Event Security Supervisor reports directly to the Security Manager. The position is to assure the well-being and safety of employees, tenants, and patrons at the CFG Bank Arena.  The Event Security Supervisor is a vital component of the Arena in assuring safety and a positive guest service experience – a positive attitude and a positive appearance are essential.

 

This role will pay an hourly rate of $26.

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

 

This position will remain open until October 1, 2024

Responsibilities

  • Supervise Event Day Security Staff
  • Assist with scheduling and deployment of staff on event days.
  • Oversee Event Day Security Staff to ensure job requirements are met.
  • Monitor staff and provide corrective guidance.
  • Enforce OVG employee policy.
  • Work with Director of Security to improve and refine security program.
  • Assist with hiring and training of Event Day Staff as required.
  • Provide exceptional customer service to all guests.
  • Possess a positive attitude and facilitate teamwork and respect among co-workers.
  • Welcome guests, provide directions, and answer any questions that may arise.
  • Monitor, patrol, secure areas of the arena and check/monitor credentials.
  • Provide assistance to guests with special needs or wheelchair access.
  • Resolve guest complaints quickly and exceed the guests’ expectations.
  • Enforce building policies and event procedures.
  • Maintain order and ensure crowd safety.
  • Assist and direct guests in a variety of situations including emergencies.
  • Perform wanding of patrons and monitor entry of patrons through metal detectors.
  • Communicate efficiently and clearly with co-workers/supervisors.
  • Follow all incident procedure protocols and documentation when necessary.
  • Other duties as assigned.

Qualifications

  • To perform this job successfully, an individual must possess the ability to perform all essential duties and responsibilities in a satisfactory manner. Work flexible shifts, including mornings, nights, overnights, weekends, and holidays depending on event schedule.
  • Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Demonstrated experience in event security field.
  • Previous management or leadership experience preferred.
  • Deep understanding of security and safety principles
  • Ability to work with Word and Excel programs to manage administrative tasks.

Working Conditions:

  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
  • Extensive time spent with moderate to loud noises.
  • Frequent bending, standing for long periods of time, extensive walking through the building.

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