Premium Suite Runner|Part-time| CFG Bank Arena

3 months ago

Baltimore, United States Oak View Group Full time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under the direction of the suites supervisors and managers, the Premium Suites Runner is charged with the accurate and timely delivery of all orders and providing support to both the catering and suites team of frontline service associates. The associate must be available to work majority to all of the events taking place at CFG Bank Arena, including but not limited to concerts, family shows and private “non-event day” catering events.
Responsibilities

The Suites Food Runner is responsible for serving guests in the Suites. The Suites Food Runner must be personable and able to work in an ever-changing fast-paced environment. Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner. 
 

The employee must maintain excellent attendance and be available to work events as scheduled per business need. 

  Position Details :

Part-time position Shifts include nights, weekends, and holidays

This role will pay an hourly wage of $15.00 plus tips

Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

This position will remain open until Oct 31, 2024

About the Venue

CFG Bank Arena is a 14,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more Located in the heart of Baltimore, the venue includes a new exterior façade, green scaping and enhanced lighting, this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena now hosts 120+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment awaits in Baltimore with the highly anticipated and reimagined, CFG Bank Arena. CFG Bank Arena is an OVG owned & operated venue.

Responsibilities

ESSENTIAL FUNCTIONS
• Works collaboratively to ensure the overall successful operation of the department
• Takes direction from the managers or supervisors for prep-day and event day responsibilities.
• Participates in the pre-shift huddles
• Supports a hospitable environment by greeting guests throughout the arena
• Verifies and transports hot boxes, speed racks and carts from/to the kitchen and pantry
• Distributes food/beverage and other service products from the pantry or kitchen to correct locations
• Provides quick and attentive follow up for any delivery issues
• Assists with keeping the pantry inventory in order and keeping the pantry clean throughout the day
• Retrieves service ware to and from catering, club and suites locations to the kitchen as directed
• Completes opening and closing side work as assigned
• Assists with the breakdown of assigned locations at the end of the event
• Thoroughly cleans and assists with the breakdown of the pantries and storage spaces at the end of the day
• Checks out with the pantry supervisor and/or lead runner at the end of the day and performs other duties as assigned

NON-ESSENTIAL FUNCTIONS
• Serves as a resource for guest requests, questions, or concerns and Assists with all preparation as needed
 *Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.
Qualifications
Prior job experience is preferred, but not required
• Prior food and beverage experience is preferred, but not required

Qualifications

KNOWLEDGE, SKILLS & ABILITIES
• Ability to work as part of a team with all associates, management, and stadium departments
• Excellent guest service skills, ability to adhere to Service Standards
• Ability to complete all required training sessions
• Ability to work accurately, courteously, and with a sense of urgency in a high-pressure environment
• Ability to follow job procedures and supervisor instructions

PHYSICAL REQUIREMENTS
• Ability to lift and carry up to 35 pounds; ability to pull/push up to 100 pounds
• Ability to frequently walk long distances while pulling/pushing a cart, hot box, or speed rack

ENVIRONMENTAL WORKING CONDITIONS
• May be exposed to variable temperatures, including extreme hot and cold depending on the season
• May be exposed to large crowds and confined areas
• Frequently working in a window-less environment

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