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Usher|Part-time| CFG Bank Arena

2 months ago

Baltimore, Maryland, United States teamworkonline Full time

Overview

An usher is a vital member of the Arena staff as they are involved in direct contact with the public. As a representative of the CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guest enjoy their visit. Providing top notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guest at CFG Bank Arena. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment.

This role will pay an hourly wage of $18.00.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Please keep posted through

Responsibilities

Essential Functions and Responsibilities

Proactively welcome guests and answering questionsIdentify opportunities to create memorable experiences for guestsPerform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas. Contact a supervisor if your encounter an issue with "duplicate tickets"Provide directions to ticketed seats and other arena locationsPreventing guest from moving from one seat to the nextRespond to and/or escalate guest complaints, concerns, and complimentsAssist guests with reasonable requests for accommodations, including but not limited to wheelchair escort servicesMaintain clear portals, aisles, and access paths for guests, staff, and emergency servicesEffectively communicate safety and security measuresReports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance Perform other duties and responsibilities as assignedFrequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building including walking steps, exposure to loud noises, and standing for long periods of time.

Qualifications

Required Experience & Qualifications:

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

70% event availability commitment. Event requirement is subject to change with noticeDemonstrated ability to follow instructions and work in a fast-paced environmentMust have strong verbal and written communication skills. Ability to handle stressful situations Must be 18 years of age or olderPrevious experience in a customer service-based industry is preferredPrevious experience within a sports, entertainment, or related field is preferred

Working Conditions:

Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.Extensive time spent with moderate to loud noises.Fluctuating temperatures to include hot and cold conditions - external and internal facility exposureFrequent bending, standing for long periods of time and walking of the building, including climbing stairsExposure to flashing lights