Premium Suite Runner|Part-time| CFG Bank Arena
1 month ago
Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary:Under the direction of the suites supervisors and managers, the Premium Suites Runner is charged with the accurate and timely delivery of all orders and providing support to both the catering and suites team of frontline service associates. The associate must be available to work majority to all of the events taking place at CFG Bank Arena, including but not limited to concerts, family shows and private non-event day catering events.
Responsibilities
The Suites Food Runner is responsible for serving guests in the Suites. The Suites Food Runner must be personable and able to work in an ever-changing fast-paced environment. Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner.
The employee must maintain excellent attendance and be available to work events as scheduled per business need.
Position Details?:
- Part-time position
- Shifts include nights, weekends, and holidays
This role will pay an hourly wage of $15.00 plus tips
Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
This position will remain open until Oct 31, 2024
About the Venue:CFG Bank Arena is a 14,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more Located in the heart of Baltimore, the venue includes a new exterior faade, green scaping and enhanced lighting, this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena now hosts 120+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment awaits in Baltimore with the highly anticipated and reimagined, CFG Bank Arena. CFG Bank Arena is an OVG owned & operated venue.
Responsibilities:ESSENTIAL FUNCTIONS
Works collaboratively to ensure the overall successful operation of the department
Takes direction from the managers or supervisors for prep-day and event day responsibilities.
Participates in the pre-shift huddles
Supports a hospitable environment by greeting guests throughout the arena
Verifies and transports hot boxes, speed racks and carts from/to the kitchen and pantry
Distributes food/beverage and other service products from the pantry or kitchen to correct locations
Provides quick and attentive follow up for any delivery issues
Assists with keeping the pantry inventory in order and keeping the pantry clean throughout the day
Retrieves service ware to and from catering, club and suites locations to the kitchen as directed
Completes opening and closing side work as assigned
Assists with the breakdown of assigned locations at the end of the event
Thoroughly cleans and assists with the breakdown of the pantries and storage spaces at the end of the day
Checks out with the pantry supervisor and/or lead runner at the end of the day and performs other duties as assigned
NON-ESSENTIAL FUNCTIONS
Serves as a resource for guest requests, questions, or concerns and Assists with all preparation as needed
*Nothing in this job description restricts the managements right to assign or reassign duties and responsibilities on this job at any time.
Qualifications
Prior job experience is preferred, but not required
Prior food and beverage experience is preferred, but not required
KNOWLEDGE, SKILLS & ABILITIES
Ability to work as part of a team with all associates, management, and stadium departments
Excellent guest service skills, ability to adhere to Service Standards
Ability to complete all required training sessions
Ability to work accurately, courteously, and with a sense of urgency in a high-pressure environment
Ability to follow job procedures and supervisor instructions
PHYSICAL REQUIREMENTS
Ability to lift and carry up to 35 pounds; ability to pull/push up to 100 pounds
Ability to frequently walk long distances while pulling/pushing a cart, hot box, or speed rack
ENVIRONMENTAL WORKING CONDITIONS
May be exposed to variable temperatures, including extreme hot and cold depending on the season
May be exposed to large crowds and confined areas
Frequently working in a window-less environment
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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