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Medical Health Questionnaire Specialist

1 month ago

Eden Prairie, United States Optum Full time

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, "all other duties as assigned" will be expected for each position.

Complete an extensive Medical Health Questionnaire (MHQ) and exposure form via telephone interview with members within the identified case management supported program. Electronically submit interview information through an internal database system to generate a summary for the members monitoring exam.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Complete extensive Medical Health Questionnaire (MHQ) and Exposure form via telephone interview
  • Triage incoming calls
  • Acknowledges member's rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations
  • Complete daily department tasks as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Vocational or Technical Training/Education (Medical Assistant, Nursing Assistant, etc.) or Clinical Upskilling course
  • Equivalent combination of education, experience and/or applicable military experience will be considered
  • 2+ years' experience in a customer service environment
  • Proven experience with medical terminology or completion of medical terminology course
  • Proven solid organizational, multi-tasking and time management skills
  • Proven excellent written and verbal communication, telephone etiquette and interpersonal skills
  • Demonstrated intermediate computer skills including Microsoft Office

Preferred Qualifications:

  • National Career Readiness Certificate
  • Proven knowledge and understanding of CPT and ICD coding

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The hourly range for this role is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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