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Channel Program Operations and Compliance Manager
2 months ago
The Programs Operations and Compliance Manager is a position on the Channel Marketing team. This role is responsible for providing operational leadership for Marvin Channel Programs, as well as creating and managing the operational systems, processes and policies in support of Channel Marketing programs. The Channel Program Operations and Compliance Manager is responsible for the operational ecosystem, frameworks, policies, documentation, and reporting ensuring that programs are running efficiently, effectively, and within compliance of the governing guidelines. This role collaborates cross-functionally with legal, marketing, accounting, finance, and IT stakeholders, safeguarding program governance and ensuring programs adhere to financial and legal guidelines.
To be successful in this role you must be a strategic thinker, strong collaborator, excellent communicator and excel at working in a fast-paced process driven environment while embracing technology and automation.
Highlights of your role- Accountable for the operations and compliance of Channel Marketing Programs, including co-op advertising, dealer dedication and segment based programs, and various other marketing programs and initiatives
- Build, audit, update, publish and lead all program documentation including work instructions, policies, internal documentation, and customer facing materials related to dealer programs
- Own the management and oversight of all tools, data, reports.
- Design standard operating procedures (SOP) and work instructions to ensure efficient, effective and consistent program execution
- Technology development, performance measurement, and reporting of dealer programs
- Ensure Salesforce CRM, and dealer facing program portal structure and data fields are aligned to each program for ease of program experience and ability to supervise and report on data, ensuring data flows accurately between Salesforce and Marvin's dealer facing portal; bringing forward issues to IT partners immediately
- Lead all aspects of reporting and dashboard development for internal partners and customers. This includes user feedback, input and testing, and understanding of business requirements and Salesforce analytics.
- Provide all vital information for internal auditing process and build plans for implementation of vital changes or recommendations
- Proactively identify and elevate areas of risk and presents recommendations for future mitigation
- Perform regular quality control checks, and auditing of programs.
- Provide pro-active counsel to marketing leadership on program updates and changes from a people, process and technology perspective
- Bachelor's degree or equivalent experience in marketing, finance or business preferred
- Minimum of 5 years in similar role of administration, oversight and governance of programming with large budgets (over $10MM).
- Experience with Salesforce CRM
- Continuous improvement mentality with a focus on outcomes, and personal and professional growth development
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more A few unique offerings include:
- $300 annual wellbeing account to spend on whatever makes you happy + healthy
- Better Living Day (a paid day off to go have some fun)
- $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
- Giving at Marvin - join coordinated volunteer opportunities
- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
When you belong to the Marvin team, it's all part of the package. Apply today
Marvin is an Equal Opportunity Employer
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.
