Sr. Technical Program Manager, Alexa Customer Journeys

4 weeks ago


Seattle, United States Amazon Full time

Are you passionate about building bar-raising experiences that will personalize Generative AI into customer's daily lives? Do you thrive in tackling innovative new problem spaces? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined?

The Alexa Customer Journeys team is looking for a Sr. Technical Program Manager to drive program in the Alexa Identity space. As a TPM for Alexa Identity, you will partner with software engineers, scientists, designers, and quality assurance to ensure that customers can use their right credentials and profiles across Alexa experiences. You will work horizontally across Alexa, AGI and Amazon Identity, and own mechanisms to prioritize and streamline communication and project delivery across a diverse and highly technical range of Amazon partners.

Key job responsibilities
* Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks, providing escalation management and communicating status broadly across all levels
* Make tradeoffs while balancing the business needs with technical constraints
* Work closely with product and engineering teams to define near term and long term product roadmap
* Create mechanisms to drive timely, accurate, and comprehensive project execution. Create clarity, eliminate obstacles and drive issue resolution to ensure deliverables & timelines are met. Drive continuous improvement efforts to ensure delivery mechanisms get better over time
* Serve as a trusted advisor to product and engineering teams

A day in the life
This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences.

- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules



  • Seattle, Washington, United States Amazon Full time

    Are you passionate about building bar-raising experiences that will personalize Generative AI into customer's daily lives? Do you thrive in tackling innovative new problem spaces? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where...


  • Seattle, United States Amazon Full time

    Are you passionate about building bar-raising experiences that will personalize Generative AI into customer's daily lives? Do you thrive in tackling innovative new problem spaces? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where...


  • Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking an experienced Technical Program Manager to lead key Monetization initiatives for Amazon Alexa. This is an exciting opportunity to transform and shape the business while building delightful experiences on Alexa.About the TeamWe are a product and engineering team building products and underlying services to enable monetization...


  • Seattle, Washington, United States Amazon Inc Full time

    Job ID: | Services LLCAre you driven by innovation and committed to enhancing customer experiences? Do you possess a data-centric mindset as a product leader with a track record of launching groundbreaking software solutions?The Alexa AI team is at the forefront of developing cutting-edge Generative-AI technologies aimed at transforming Alexa into a reliable...


  • Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a Senior Technical Program Manager to lead a new, greenfield initiative that shapes the arc of innovation with Machine Learning and Large Language Models for Amazon's Alexa Shopping platform.This is a unique opportunity to drive the top operational and engineering excellence priorities for the Organization, working closely with...


  • Seattle, Washington, United States Amazon Inc Full time

    Job ID: | Services LLCAre you driven by innovation and dedicated to enhancing customer experiences? Do you possess a data-centric mindset as a product leader with a proven track record in launching transformative software solutions?The Alexa AI division is at the forefront of creating cutting-edge Generative-AI technologies aimed at establishing Alexa as a...


  • Seattle, United States Amazon Full time

    Are you passionate about building the Smart Home of the future, where you can help customers seamlessly automate their everyday tasks? Are you interested in leveraging Artificial Intelligence, and the latest in engineering advancements to deliver new customer experiences? If so, the Alexa Smart Home team is looking for a Sr. Technical Product Manager to...

  • Program Manager

    11 hours ago


    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking an experienced Technical Program Manager to lead key Monetization initiatives for Amazon Alexa. This is an exciting opportunity to transform and shape the business while building delightful experiences on Alexa.About the TeamWe are a product and engineering team building products and underlying services to enable monetization...


  • Seattle, United States Amazon Full time

    We are looking for an SDEII to join us in this exciting journey for Alexa as part of the Alexa Subscription Growth org. What we do? We have an exciting charter as we work towards how customers discover, purchase, and use digital subscriptions and skills across hundreds of 1P/2P/3P domains that will be support through the LLM/ Generative AI capabilities that...


  • Seattle, Washington, United States Amazon Full time

    We are looking for an SDEII to join us in this exciting journey for Alexa as part of the Alexa Subscription Growth org.What we do? We have an exciting charter as we work towards how customers discover, purchase, and use digital subscriptions and skills across hundreds of 1P/2P/3P domains that will be support through the LLM/ Generative AI capabilities that...


  • Seattle, United States Amazon Full time

    The Amazon Device Services organization is hiring a Software Development Engineer to help us build cross-platform software to enable the seamless launch, provisioning and management of devices. The team is responsible for building solutions that enable Device Operations and Supply Chain end-to-end: from product design and component sourcing, through...


  • Seattle, United States Amazon Full time

    Job ID: 2749767 | Amazon.com Services LLCWe are seeking an experienced and entrepreneurial Senior Product Manager-Technical to lead key Monetization initiatives for Amazon Alexa which is the world’s best AI-powered digital personal assistant. This product leader should have a successful track record of leading product initiatives from concept to successful...


  • Seattle, United States Amazon Full time

    Job ID: 2749767 | Amazon.com Services LLC We are seeking an experienced and entrepreneurial Senior Product Manager-Technical to lead key Monetization initiatives for Amazon Alexa which is the world’s best AI-powered digital personal assistant. This product leader should have a successful track record of leading product initiatives from concept to...


  • Seattle, United States Amazon.com Services LLC Full time

    The Amazon Device Services organization is hiring a Software Development Engineer to help us build cross-platform software to enable the seamless launch, provisioning and management of devices. The team is responsible for building solutions that enable Device Operations and Supply Chain end-to-end: from product design and component sourcing, through...


  • Seattle, Washington, United States Amazon Full time

    About Alexa CommerceAlexa Commerce represents a pivotal investment for Amazon, aiming to integrate shopping seamlessly into daily life. Our mission is to empower customers to effortlessly order their necessities through intuitive interactions with Smart Devices, including Echo, Fire TV, and other Alexa-enabled devices. We strive for Alexa to comprehend the...

  • Sr. TPM

    1 month ago


    Seattle, United States Amazon Full time

    We’re working to improve shopping on Amazon using the conversational capabilities of LLMs, and are searching for pioneers who are passionate about technology, innovation, and customer experience, and are ready to make a lasting impact on the industry. You'll be working with talented scientists, engineers, across the breadth of Amazon Shopping and AGI to...


  • Seattle, Washington, United States Amazon Full time

    Job SummaryWe are seeking an experienced and entrepreneurial Senior Product Manager-Technical to lead key Monetization initiatives for Amazon Alexa, the world's best AI-powered digital personal assistant. This product leader should have a successful track record of leading product initiatives from concept to successful launch, leading to significant growth...


  • Seattle, Washington, United States Amazon Full time

    About the Role:The Alexa Enterprise Products (AEP) division engages with external partners to create innovative Alexa solutions that enhance customer experiences. Within this division, the Alexa Built-in (ABI) team focuses on embedding Alexa as a key feature in leading OEM brand devices, thereby broadening the global reach of Alexa. A vital aspect of this...


  • Seattle, United States Amazon Full time

    Help mold the future of voice recognition for seniors. If you have the right blend of passion, enthusiasm, customer advocacy, curiosity and creativity, you may just be right for Business Development Manager role on the Alexa team. In this role, you will be working with the top companies supporting seniors to develop incredible experiences using the Alexa...


  • Seattle, Washington, United States Amazon Full time

    Help mold the future of voice recognition for seniors. If you have the right blend of passion, enthusiasm, customer advocacy, curiosity and creativity, you may just be right for Business Development Manager role on the Alexa team. In this role, you will be working with the top companies supporting seniors to develop incredible experiences using the Alexa...