Front Desk Associate

2 weeks ago


Mount Laurel, United States Hampton Inn & Suites by Hilton Mount Laurel Moorestown Full time

Qualifications

  • Strong communication and interpersonal skills
  • Ability to handle multiple tasks and work in a fast-paced environment
  • Flexibility to work various shifts, including weekends and holidays
  • A positive attitude and a commitment to providing outstanding guest service
  • This position required you to have open availability to work any shift including weekends and holidays
  • Do you have reliable transportation to and from work?

    Benefits

    • Employee discounts at other Hilton Hotels
    • Open Availability is Required
    • Ongoing training and development to help you succeed in your role
    • Pay: $16.00 per hour
    • Expected hours: 32 – 40 per week
    • Employee discount
    • Paid time off
    • 8 hour shift
    • Every weekend
    • Monday to Friday

      Responsibilities

      • As a Guest Service Representative, you will be the first point of contact for our guests, playing a crucial role in ensuring their stay is comfortable and enjoyable
      • You will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring smooth operations at the front desk
      • Greet and welcome guests upon arrival with a warm and friendly demeanor
      • Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency
      • Address guest inquiries and resolve any issues or concerns promptly and professionally
      • Maintain a thorough knowledge of hotel services, amenities, and local attractions to provide guests with accurate information and recommendations
      • Handle phone calls, emails, and other communications in a courteous and timely manner
      • Process payments and manage guest accounts, ensuring all transactions are accurate
      • Collaborate with other departments to ensure guest needs are met and service levels are consistently high
      • Uphold hotel policies and procedures, ensuring compliance with all safety and security protocols
      • Night Shift (Required)

        Source: Hospitality Online



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