Patient Services Coordinator I

4 weeks ago

Boston, United States Massachusetts General Hospital(MGH) Full time

GENERAL SUMMARY/ OVERVIEW STATEMENT: 

The Patient Services Coordinator I, under supervision of the Senior Administrative Manager, provides primary interface between the patient and providers for the Mass General Medical Group

PRINCIPAL DUTIES AND RESPONSIBILITIES:    

Performs all duties and responsibilities of a Patient Service Coordinator I

Patient Check-In and Check Out

·    Greets all patients and visitors to the clinic in a professional, consistent, timely and respectful manner.

  • Provides information to patients about hospital and practice procedures.
  • Uses EPIC to check in each patient and verify demographic and insurance information.
  • Provides each patient with required paperwork and obtains appropriate signatures on billing and various forms.
  • Schedules interpreter serves as needed.
  • Updates all patients with wait times.
  • Collects co- payments and meets copay collection target of 80%.
  • Determines and enters status of all patients in appointment scheduling systems (arrive, no show or cancel).
  • Performs all check-in, check-out functions as outlined by MGH/MGPO front desk) standards.
  • May call patients who need to be rescheduled as a result of changes in clinician schedules.
  • Provide clinicians with scheduling support and day-to-day support.
 
Billing / Managed Care
  • Possesses knowledge of HMO, manage care and other third-party insurers.
  • Follows clinic policies for reconciling copayment cash.

Administrative

  • Manages and distributes incoming and outgoing mail and faxes.

·    Monitors the patient waiting area for patient wait time; patient flow and maintains neatness.

  • Works collaboratively with patients, staff, clinicians and managers to determine needs and solve problems.
  • Effectively interacts with diverse population.
  • Performs all other duties that are unit specific and are appropriate to this level of position.
  • Other tasks as assigned.
 

EDUCATION: 

High School Diploma or GED equivalent

SKILLS/ABILITIES/COMPETENCIES REQUIRED:  

  • Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate. Flexibility to handle multiple tasks and deadline pressures. 
  • Ability to effectively manage day-to-day operational tasks. Adeptly establish priorities. Is flexible to accommodate changes in priorities.
  • Demonstrates initiative, continually strives to enhance the credibility of department. Takes ownership and responsibility for work and behavior.
  • Ability to solve problems and resolve complex issues on behalf of providers and patients.
  • Ability to conceptualize situations. Appropriately seeks guidance and direction. 
  • Ability to appropriately evaluate all aspects of a situation and to independently make appropriate and timely decisions. 
  • Excellent interpersonal/communications skills and a good command of English language.
  • Demonstrates exceptional customer services skills.
  • Knowledge of computer applications. (word processing, electronic mail, Internet, and other office management systems).

WORKING CONDITIONS: 

General clinic office setting.  High volume of people traffic.

Massachusetts General Hospital is an Equal Opportunity Employer.  By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

: MA-Boston-MGH Main Campus

: 

MGH Main Campus 

55 Fruit Street 

 Boston 02114

: Administrative Support

: Massachusetts General Hospital(MGH)

: Per Diem

Standard Hours: 1

: Day Job

: Limited Term / Per Diem

Recruiting Department: MGH Primary Care - BMG

: Apr 12, 2024

  • Patient Services Coordinator I

    7 days ago

    Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coordinator I** - (3285298) GENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Services Coordinator I, under supervision of the Senior Administrative Manager, provides primary interface between the patient and providers for the Mass General Medical Group PRINCIPAL DUTIES AND RESPONSIBILITIES: Performs all duties and responsibilities of a...

  • Patient Coordinator I

    18 hours ago

    Boston, United States New England Baptist Hospital Full time

    **Job Type**:Regular **Time Type**:Full time **Work Shift**:Day (United States of America) **FLSA Status**:Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** The Patient Coordinator-I is responsible for, but not limited to scheduling, patient visit coordination tasks,...

  • Patient Service Coordinator II

    7 days ago

    Boston, United States Compunnel Full time

    Description GENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Services Coordinator II, under general supervision of the Administrative Manager provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers within an outpatient Cardiology practice. The...

  • Temporary Patient Service Coordinators Needed at

    7 days ago

    Boston, United States Mass General Brigham - Bulfinch Temporary Service Full time

    Provide administrative support to healthcare providers within an engaging ambulatory setting, and function as the primary interface between the patients and medical team. - Schedule patient appointments, diagnostic testing, and surgeries. - Acquire referrals and pre-certifications as needed. - Register and/update demographic, PCP, and insurance...

  • Patient Service Coordinator

    5 days ago

    Boston, United States Sigma Full time

    MGB-12492 - Patient Service Coordinator - Boston,MA - 13 Weeks Contract Sigma Healthcare Teamis currently looking for a Patient Service Coordinator to work onsite at our client's location in Boston, MA. Shift : 08:30 - 17:00 Summary: The Patient Service Coordinator interacts with patients and colleagues from a variety of disciplines and must possess strong...

  • Patient Services Coordinator

    18 hours ago

    Boston, United States FENWAY HEALTH Full time

    Description: Under the direction of the Director of Patient Services & Financial Assistance, the Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, opening and closing the receptionist station...

  • Dental Patient Services Coordinator

    2 weeks ago

    Boston, United States Fenway Health Full time

    Job DescriptionJob DescriptionDescription:Under the direction of the Dental and Optometry Administrative Supervisor, the Patient Services Coordinator I is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling, managing patient flow, collection of daily cash, and opening and closing the receptionist...

  • Dental Patient Services Coordinator

    12 hours ago

    Boston, United States Fenway Health Full time

    Job DescriptionJob DescriptionDescription:Under the direction of the Dental and Optometry Administrative Supervisor, the Patient Services Coordinator I is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling, managing patient flow, collection of daily cash, and opening and closing the receptionist...

  • Patient Services Coordinator III

    6 days ago

    Boston, United States Massachusetts General Hospital Full time

    Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator III performs the responsibilities outlined below. Schedules initial, follow-up, and multi-disciplinary patients (with multiple providers) Coordi Patient Services, Coordinator, Patient, Customer Service, Healthcare

  • PATIENT SERVICE COORDINATOR II

    6 days ago

    Boston, MA 02298, USA, United States Compunnel Full time

    DescriptionGENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Services Coordinator II, under general supervision of the Administrative Manager provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers within an outpatient Cardiology practice. The emphasis...

  • BFT - Temporary Patient Service Coordinators needed For MGH

    2 weeks ago

    Boston, United States Massachusetts General Hospital Full time

    Are you an unemployed job seeker in the midst of a job search? A career changer attempting to transition into healthcare? A retiree seeking a second career? A stay-at-home parent preparing to reenter the workforce? Have you recently relocated to the Boston area? At Bulfinch Temporary Service, a division of Massachusetts General Hospital and Massgeneral...

  • Patient Services Coordinator, Per Diem

    3 weeks ago

    Boston, United States Fenway Health Full time

    Job DescriptionJob DescriptionDescription:Under the direction of the Director of Patient Services & Financial Assistance, the Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, opening and closing...

  • Patient Services Coordinator, Per Diem

    3 weeks ago

    Boston, United States Fenway Health Full time

    Apply Job Type Part-time Description Under the direction of the Director of Patient Services & Financial Assistance, the Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, opening and...

  • PATIENT SERVICE COORDINATOR

    6 days ago

    Boston, MA 02114, USA, United States Sigma Inc Full time

    MGB-12492 - Patient Service Coordinator - Boston,MA - 13 Weeks Contract Sigma Healthcare Teamis currently looking for a Patient Service Coordinator to work onsite at our client's location in Boston, MA.Shift : 08:30 - 17:00Summary: The Patient Service Coordinator interacts with patients and colleagues from a variety of disciplines and must possess strong...

  • Program Coordinator I- Cardiology

    2 weeks ago

    Boston, United States Boston Children's Hospital Full time

    Job Posting DescriptionPEdiatric CArdiac Nutrition (PECAN) Program A comprehensive, multidisciplinary nutrition program within the Heart Center to facilitate identification of vulnerable patients and provide individualized, nutritional support to improve both short- and long-term outcomes. The program will provide new service lines in the form of...

  • Patient Financial Coordinator

    4 weeks ago

    Boston, Massachusetts, United States Tufts University Full time

    Overview Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Revenue Cycle Operations (RCO) supports patient care services revenue cycle management team, along with other members of the Finance and Administration team, supports the financial management and...

  • Clinical Research Coordinator I

    4 weeks ago

    Boston, United States DM Clinical Research Full time

    Job DescriptionJob DescriptionClinical Research Coordinator IThe CRC I will ensure that quality research is conducted at the assigned investigative sites in accordance with the sponsor protocol, FDA Regulations, and ICH/GCP guidelines and to provide the best quality data to the sponsor. The CRC I will also ensure study enrollment meets or exceeds...

  • Patient Financial Coordinator

    3 weeks ago

    Boston, Massachusetts, United States Tufts University Full time

    Overview Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Revenue Cycle Operations (RCO) supports patient care services revenue cycle management team, along with other members of the Finance and Administration team, supports the financial management and...

  • Unit Coordinator

    2 weeks ago

    Boston, United States Mass General Brigham Full time

    Unit Coordinator / Patient Care Associate for BWH 9AB Research/ 36 hours -(3287973) Description Patient Care Assistant and Unit Coordinator / 40 Hour Rotating Shift / BWH 9AB Research Excellent Care to Patients and Families • The Best Staff • In the Safest Environment Nursing at Brigham and Women’s Hospital is known for their excellent...

  • Patient Access Coordinator

    3 weeks ago

    Boston, United States East Boston Neighborhood Health Center Part time $19 - $24

    Patient Access Coordinator part time, non benefit eligible Bilingual Required: English/SpanishSchedule: Sat/Sun 12:00 am - 5:00 amEligible for differentials!As a customer service expert, you are a liaison for all patients seeking services at EBNHC.  As a member of the Patient Access Team you will be expected to interact in a professional, friendly and...