Patient Access Coordinator

3 weeks ago


Boston, United States East Boston Neighborhood Health Center Part time $19 - $24
Patient Access Coordinator
part time, non benefit eligible
Bilingual Required: English/Spanish
Schedule: Sat/Sun 12:00 am - 5:00 am
Eligible for differentials

As a customer service expert, you are a liaison for all patients seeking services at EBNHC.  As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience.  The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration Department guidelines. 

Bilingual Required: English/Spanish
Schedule: Sat/Sun 12:00 am - 5:00 am

Essential Duties and Responsibilities:
  • Check-out appointments and create follow-up visits or recalls.
  • Book, cancel and/or reschedule appointments as needed for patients walking in.
  • Answer Phones.
  • Document clear and concise telephone encounters or RX refill requests and route them appropriately.
  • Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Qualifications and Requirements:
  • HS Diploma/GED.
  • Minimum of 1 year customer service and/or administrative experience.
  • Excellent written and verbal communication, judgement and problem-solving skills.
  • Bilingual fluency Spanish/English required.
  • Knowledge of medical terminology and experience working with electronic medical record technology a plus.
  • Proficient in Microsoft Office Suite.


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