Patient Coordinator I

3 weeks ago

Boston, United States New England Baptist Hospital Full time

**Job Type**:Regular

**Time Type**:Full time

**Work Shift**:Day (United States of America)

**FLSA Status**:Non-Exempt

**When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.**

The Patient Coordinator-I is responsible for, but not limited to scheduling, patient visit coordination tasks, pre-registration and efficiency across all NEBH locations. The representative will be responsible for daily schedule management for the area they are working in. The Patient Coordinator may be asked to assist co-workers in the department at the Boston, Dedham or Chestnut hill location.

**PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS**:
1. Scheduling /Pre-registration
- Responsible for scheduling outpatient appointments for the assigned department according to scheduling protocol.
- Communicates clearly and appropriately with patients, while demonstrating respect, courtesy, and sensitivity.
- Pre-registration: Responsible for pre-registration of patients, patient interviews, and updating the hospital computer system with accurate information. Interviews patients by phone to obtain all required information for hospital records and billing system. Pre-registers all patients at the time of scheduling according to department policies.

2. Patient Management
- Performs functions including various modes of communication and responding to patient, physician offices, insurance companies and other NEBH departments.
- Follows HIPAA guidelines while maintaining confidentiality of all protected health information.
- Resolving patient concerns if possible, minimizing hold time and escalates issues to management as needed. (Under supervision and guidance)

3. Administrative
- Liaison between the department and other offices, departments
- Process inbound faxes according to department protocol.
- Responsible for document scanning as needed

4. Teamwork
- Work cooperatively with fellow employees to solve problems and help make the department function smooth and efficiently
- Help cover coworkers for time off

5. Other
- Performs other department job duties as needed to promote excellent patient experience and clinic efficiency.
- Assists other Administrative staff with duties

**QUALIFICATIONS**
- Ability to communicate clearly and effectively in written English with internal and external customers.
- Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
- Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
- Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.
- Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

**Additional PREFERRED Qualifications/Skills**_:_**
- Basic knowledge of Microsoft Office programs - Word and Excel
- Ability to multi-task
- Excellent verbal and written communication skills
- Basic knowledge of Medical Terminology
- Previous healthcare related experience

**EDUCATION**

1. High School diploma or equivalent. Associate's Degree preferred.

**As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. **Learn more** about this requirement.**:
**More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.**:
**Equal Opportunity **Employer/Veterans/Disabled**:

  • Patient Coordinator Level I- New England Baptist

    2 days ago

    Boston, United States New England Baptist Hospital Full time

    **Job Type**:Regular **Time Type**:Full time **Work Shift**:Day (United States of America) **FLSA Status**:Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** PATIENT COORD I PATIENT COORDINATOR I The Patient Coordinator I is responsible for patient visit coordination...

  • Patient Services Coordinator Iii

    3 weeks ago

    Boston, United States Massachusetts General Hospital(MGH) Full time

    **Patient Services Coordinator III** - (3290861) Internal Medicine Associates (IMA) Primary Care Practice **PRINCIPAL DUTIES AND RESPONSIBILITIES**: The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients and providers. This role provides general administrative support to...

  • Patient Experience Representative I

    1 day ago

    Boston, United States Children's Hospital Boston Full time

    75504BRJob Posting Title:Patient Experience Representative I (Inpatient Cardiology)Department:CardiologyAutoReqId:75504BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*The...

  • Clinical Research Coordinator I

    2 months ago

    Boston, United States DM Clinical Research Full time

    Job DescriptionJob DescriptionClinical Research Coordinator IThe CRC I will ensure that quality research is conducted at the assigned investigative sites in accordance with the sponsor protocol, FDA Regulations, and ICH/GCP guidelines and to provide the best quality data to the sponsor. The CRC I will also ensure study enrollment meets or exceeds...

  • Scheduling Coordinator I

    1 week ago

    Boston, United States Boston Childrens Hospital Full time

    Job Posting DescriptionThe Division of Gastroenterology, Hepatology, and Nutrition provides a full range of services for patients with gastrointestinal (GI), hepatobiliary, pancreatic, and nutritional problems. Our skilled team of physicians, nurses, social workers, psychologists, dietitians, and other clinicians provide compassionate, coordinated care to...

  • Scheduling Coordinator I

    23 hours ago

    Boston, United States Boston Childrens Hospital Full time

    Job Posting DescriptionThe Division of Gastroenterology, Hepatology, and Nutrition provides a full range of services for patients with gastrointestinal (GI), hepatobiliary, pancreatic, and nutritional problems. Our skilled team of physicians, nurses, social workers, psychologists, dietitians, and other clinicians provide compassionate, coordinated care to...

  • Patient Services Coordinator III

    2 days ago

    Boston, United States Massachusetts General Hospital(MGH) Full time

    Internal Medicine Associates (IMA) Primary Care Practice PRINCIPAL DUTIES AND RESPONSIBILITIES: The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients and providers.  This role provides general administrative support to healthcare providers in this high-volume, ambulatory...

  • Patient Services Coordinator III

    12 hours ago

    Boston, United States Massachusetts General Hospital(MGH) Full time

    Internal Medicine Associates (IMA) Primary Care Practice PRINCIPAL DUTIES AND RESPONSIBILITIES: The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients and providers.  This role provides general administrative support to healthcare providers in this high-volume, ambulatory...

  • Patient Services Coordinator III

    2 days ago

    Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    Internal Medicine Associates (IMA) Primary Care PracticePRINCIPAL DUTIES AND RESPONSIBILITIES:The Patient Services Coordinator III, under supervision of the Group Practice Administrator, is the primary connection between patients and providers. This role provides general administrative support to healthcare providers in this high-volume, ambulatory...

  • Program Coordinator I- Cardiology

    1 month ago

    Boston, United States Boston Childrens Hospital Full time

    Job Posting DescriptionPEdiatric CArdiac Nutrition (PECAN) ProgramA comprehensive, multidisciplinary nutrition program within the Heart Center to facilitate identification of vulnerable patients and provide individualized, nutritional support to improve both short- and long-term outcomes. The program will provide new service lines in the form of...

  • Program Coordinator I- Cardiology

    2 days ago

    Boston, United States Boston Childrens Hospital Full time

    Job Posting DescriptionPEdiatric CArdiac Nutrition (PECAN) ProgramA comprehensive, multidisciplinary nutrition program within the Heart Center to facilitate identification of vulnerable patients and provide individualized, nutritional support to improve both short- and long-term outcomes. The program will provide new service lines in the form of...

  • Patient Experience Representative I

    2 weeks ago

    Boston, United States Boston Children's Hospital Full time

    Job Posting Description Boston Children's Hospital's specialists in the Division of Nephrology care for infants, children, and adolescents with congenital and acquired kidney disease. We are one of the largest pediatric nephrology services in the United States, caring for children from all over the world, and maintain one of the few outpatient dialysis units...

  • Patient Experience Representative I

    2 days ago

    Boston, United States Boston Children's Hospital Full time

    Job Posting Description Boston Children's Hospital's specialists in the Division of Nephrology care for infants, children, and adolescents with congenital and acquired kidney disease. We are one of the largest pediatric nephrology services in the United States, caring for children from all over the world, and maintain one of the few outpatient dialysis units...

  • Patient Care Coordinator

    2 days ago

    Boston, United States Professional PT Full time

    Professional PT is looking for a compassionate and organized individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will play a crucial role in ensuring that our patients receive the highest level of care and support throughout their treatment journey. Responsibilities of a Patient Care Coordinator include: -...

  • Part-time Clinical Research Coordinator I

    4 weeks ago

    Boston, United States Massachusetts General Hospital Full time

    A new program focused on preventive and early mental health interventions for children and parents in the division of Child and Adolescent Psychiatry is seeking a part-time Clinical Research Coordinator (CRC) to assist our team that is developing mental health interventions and clinical research protocols for children and families. Our patient care programs...

  • Part-time Clinical Research Coordinator I

    2 days ago

    Boston, United States Massachusetts General Hospital Full time

    A new program focused on preventive and early mental health interventions for children and parents in the division of Child and Adolescent Psychiatry is seeking a part-time Clinical Research Coordinator (CRC) to assist our team that is developing mental health interventions and clinical research protocols for children and families. Our patient care programs...

  • Clinical Research Coordinator I

    2 weeks ago

    Boston, United States Partners Healthcare System Full time

    GENERAL SUMMARY/ OVERVIEW STATEMENT: Dr. Amy Dickey is seeking to hire a clinical research coordinator for diverse and innovative projects related to the study of porphyria, a family of rare genetic diseases affecting the production of heme. Her studies include clinical trials, observational registry studies, and device studies related to the porphyrias....

  • Receptionist/patient Coordinator

    2 weeks ago

    Boston, United States Leather District Dental Full time

    We are seeking a friendly and enthusiastic Receptionist/Patient Coordinator to join our dental family. The Patient Coordinator will start on a part-time basis (Mondays, Thursdays, Fridays, and/or Saturdays) and increase to full time as the practice grows. **Responsibilities and Duties**: - Provide exceptional first impression for arriving patients, and a...

  • Clinical Research Coordinator I, Center for Genomic Medicine

    1 month ago

    Boston, United States Partners Healthcare System Full time

    GENERAL SUMMARY/ OVERVIEW STATEMENT: The Musolino Laboratory at Massachusetts General Hospital (MGH) and Harvard Medical School, a translational neuroscience laboratory focusing on genetic vascular disorders that affect the nervous system, seeks an exceptional candidate to coordinate natural history studies under the Young Genetic Stroke Alliance (YGSA)....

  • Clinical Research Coordinator I

    1 month ago

    Boston, United States Joslin Diabetes Center Full time

    Overview The Clinical Research Coordinator I's responsibilities may be associated with one or more clinical research project(s). The Coordinator works directly with pediatric patients and their families, and is responsible for coordinating assigned study/studies. As a health care organization, we have the responsibility to do everything in our power to...