Technical Support Engineer

1 month ago

Carmel, United States Baker Hill Full time

Baker Hill, a renowned leader in providing cutting-edge financial technology solutions, is seeking an experienced and dynamic individual to join our team

The purpose of the Technical Support Engineer position at Baker Hill Solutions is to provide Tier 2 support to our external clients in a high energy, fast paced, and team-oriented environment. The primary responsibilities of this role are to analyze and resolve client-facing production issues. Additionally, this role can be a full-stack software developer playing a pivotal role in the fixing of simple to complex bugs of the system. As a core member of this team, you work closely with functional counterparts across the organization to resolve client's issues, understand complex business requirements, and build cutting-edge solutions following the robust development process. Or this role can be a highly skilled person understanding Banking and how the Baker Hill solutions solve the client's needs. Ideally, the role will have strong technical skills working with the technology stack that Baker Hill solutions utilize. Overall, an ideal candidate will thrive using their technical and problem-solving skills to work efficiently, accurately, and courteously with team members and clients to offer the best possible solutions in a timely manner.

Essential Functions

  • Provide answers and resolves problems for clients via phone, email, or online for Baker Hill software products, including testing, troubleshooting, and implementing necessary configuration changes and updates.
  • Partners with clients to provide insight, analysis, and solutions to business problems.
  • Actively collaborate with other team members and develops strong working relationships with clients, service/sales team, and other key stakeholders.
  • Manage multiple priorities daily from both external and internal clients in a professional and timely manner. Monitor accuracy and completeness of all assigned tasks.
  • Facilitate the transfer of technical information to potentially non-technical clients.
  • Design and develop high-performance and impactful software to solve complex business problems.
  • Deliver highly functional systems and tools to support our financial SaaS platforms.
  • Identify and improve the efficiency, scalability, operability, and security of systems. Participate in design and code reviews.
  • Communicate complex technical concepts concisely to non-technical counterparts.
  • Adopt, embrace, and promote agile, waterfall, and test-driven software development practices.
  • Reviews project proposals, evaluates alternatives, provides estimates and makes recommendations.
  • Analyzes program performance during execution while using various programming languages and techniques.
  • Identify potential process improvement areas and suggest options and recommends approaches.

Requirements

  • BA/BS Computer Science, Mathematics, or other related degree preferred
  • 2-3 years experience in Software development, specifically web applications
  • Strong C#, .NET, AZURE, SQL, RDMS, ETL, SSIS, MVC, OO Principles, HTML, CSS, and JQuery
  • Strong knowledge of sound development practices - ability to communicate these to non-technical audience
  • Excellent problem solving, analytical skills, and debugging skills
  • Strong time management skills - ability to work on multiple projects in same time frame.
  • Strong willingness to collaborate and work with a team
  • Strong knowledge of Waterfall and Agile Methodologies
  • Willingness to mentor/train less experienced associates
  • Knowledge of SCM systems and best practices
  • Knowledge of Continues Integration Platform
  • Experience with Business Objects is a plus
  • Experience with HIPA or PCI Security Practices is a plus
  • Strong CS fundamentals, including proficiency in algorithms, data structures, and OOP
  • Solid understanding of RDBMS technologies and SQL
  • Experience with REST based APIs design (XML, JSON, etc.)
  • Ability to work independently as well as in teams, in a fast-paced environment
  • Strong knowledge of multiple department applications, subsystems and functions.
  • Strong oral and written communication skills.
  • Strong problem solving and analytical skills.
  • Critical qualities to success in this position includes: self-starter, leader, takes initiative, independent worker, believes in continuous learning; and has special attention to detail.
  • Strong organizational skills
  • Banking industry knowledge preferred.

Join our talented team at Baker Hill and make a significant impact on the financial technology industry. We offer a competitive salary, comprehensive benefits package, and a supportive work environment that fosters professional growth and development.

  • Technical Support Engineer

    1 hour ago

    Carmel, Indiana, United States Siemens Energy Full time

    About the RoleThis is a challenging and rewarding role for a skilled technical support engineer to join our team at Siemens Energy. As a Customer Technical Support Specialist, you will be responsible for providing technical leadership and support to our customers and internal stakeholders.Key ResponsibilitiesSupport the development and implementation of...

  • Customer Support Engineer

    1 week ago

    Carmel, Indiana, United States Siemens Energy Full time

    Customer Technical Support Engineer Overview of the Position As a Customer Technical Support Engineer, you will engage in a dynamic and customer-focused environment. Your role involves assisting clients, addressing their inquiries, diagnosing technical challenges, and offering expert guidance. Collaborate with teams across various locations, both...

  • Technical Support Engineer for Customer Solutions

    3 days ago

    Carmel, Indiana, United States Siemens Energy Full time

    Customer Technical Support Engineer Overview of the Position In the role of Customer Technical Support Engineer, you will engage in a dynamic, customer-oriented environment. Your responsibilities will include assisting clients, addressing their inquiries, diagnosing technical challenges, and providing expert guidance. Collaborate with teams both...

  • Technical Support Engineer

    4 weeks ago

    Carmel, United States Baker Hill Full time

    Baker Hill, a renowned leader in providing cutting-edge financial technology solutions, is seeking an experienced and dynamic individual to join our teamThe purpose of the Technical Support Engineer position at Baker Hill Solutions is to provide Tier 2 support to our external clients in a high energy, fast paced, and team-oriented environment. The primary...

  • Engineer for Customer Technical Assistance

    3 days ago

    Carmel, Indiana, United States Siemens Energy Full time

    Customer Technical Support Engineer About the Role Location United States of America Country/Region: United States of America State/Province/County: New York City: Olean Overview of Your Responsibilities The role of Customer Technical Support is dynamic and customer-focused. Your daily activities will involve assisting clients, addressing...

  • Electrical Systems Engineer

    3 days ago

    Carmel, Indiana, United States Dansources Technical Services Full time

    Innovative Opportunity for Electrical Systems EngineerDansources Technical Services is on the lookout for skilled professionals who can design, test, and manage the production of electrical systems. If you are enthusiastic about working with advanced detection devices, communication technologies, computing systems, and control mechanisms, this position is...

  • Electrical Engineer

    5 months ago

    Carmel, United States Dansources Technical Services Full time

    Job DescriptionJob DescriptionOur client is looking for skilled individuals who can design, develop, test, and supervise the manufacture of electrical equipment. Duties may include conducting experiments and evaluating results in the following areas: radar and radiation detection equipment, radio, television and other communications, circuitry components,...

  • Electrical Engineer

    2 months ago

    Carmel, United States KBSO Consulting LLC Full time

    The duties and responsibilities of an Electrical Engineer include but are not limited to:Evaluate electrical systems, products, components, and applications by designing and applying knowledge of power and power distribution.Develop electrical design of lighting, power, and fire alarm systems to code requirements and client needs.Prepare and study technical...

  • Electrical Engineer

    2 months ago

    Carmel, United States KBSO Consulting LLC Full time

    The duties and responsibilities of an Electrical Engineer include but are not limited to:Evaluate electrical systems, products, components, and applications by designing and applying knowledge of power and power distribution.Develop electrical design of lighting, power, and fire alarm systems to code requirements and client needs.Prepare and study technical...

  • Technical Operations Manager

    4 days ago

    Mount Carmel, Pennsylvania, United States Pactiv Evergreen Full time

    About the Role:Pactiv Evergreen is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. As a Technical Operations Manager, you will play a critical role in maximizing production volume while achieving cost targets.Key Responsibilities:Provide...

  • C# Software Engineer

    3 weeks ago

    Carmel, United States MIDCONTINENT INDEPENDENT SYSTEM OPERATOR INC Full time

    Job DescriptionJob DescriptionLocation: Carmel, Indiana or Eagan, Minnesota As our C# Software Engineer, you will be part of a team rewriting and developing applications that are critical to the reliability of the electric grid. Be part of an Agile environment, drive innovations that improve system availability, resilience and performance, and help resolve...

  • Manufacturing Engineer Lead

    3 months ago

    Carmel, United States SMC Corporation of America Full time

    Job DescriptionJob DescriptionThis role is located at our US Headquarters in Noblesville, IN. PURPOSEDefining problems, conducting and narrowing research, analyzing criteria, finding and analyzing solutions, and making decisions. Much of an engineer's time is spent on researching, locating, applying, and transferring information.ESSENTIAL...

  • Java Engineer

    7 days ago

    Carmel, United States Saxon Global Full time

    Apex Systems is looking for a Sr. Software Engineer to write and maintain code within applications and systems to implement capabilities and features, improve performance and maintainability, while reducing technical debt in alignment with product and technology roadmaps. The Sr. Software Engineer will play a role in Agile planning, providing advice and...

  • Collaborative Engineering Role

    12 hours ago

    Carmel, Indiana, United States Collabera Full time

    Job SummaryWe are seeking a highly skilled Distribution Design Engineer to join our team at Collabera. As a key member of our engineering department, you will be responsible for designing and implementing efficient distribution systems.Key ResponsibilitiesDevelop and implement distribution design plans to meet business objectivesCollaborate with...

  • Java Software Engineer

    4 weeks ago

    Carmel, United States MIDCONTINENT INDEPENDENT SYSTEM OPERATOR INC Full time

    Job DescriptionJob DescriptionLocation: Carmel, Indiana; Eagan, MinnesotaBe a part of MISO’s Software Engineering Team! Technology enables all our core business groups and as we update our systems to improve our corporate strategies, and we’re looking for passionate and bright developers/software engineers to join our team. Develop “energizing” data...

  • Electrical Distribution Engineer

    2 weeks ago

    Carmel, United States Indiana Municipal Power Agency Full time

    The Indiana Municipal Power Agency is a not-for-profit, wholesale electric generation and transmission company located in Carmel, Indiana. At IMPA, we support 61 communities in Indiana and Ohio through providing low-cost, reliable, and environmentally responsible electricity, as well as a variety of other services to help in the overall success of each town...

  • Distribution Design Engineer

    5 hours ago

    Carmel, Indiana, United States Collabera Full time

    Job SummaryWe are seeking a highly skilled Distribution Design Engineer to join our team at Collabera. As a key member of our engineering department, you will be responsible for designing and implementing efficient distribution systems.Key ResponsibilitiesDevelop and implement distribution design plans to meet business objectivesCollaborate with...

  • Project Engineer Capital Project Delivery

    1 month ago

    Carmel, United States CBRE Full time

    About the role The Project Engineer position will support capital project delivery at a major pharmaceutical client site. They will act as an onsite technical resource that works closely with the Project Manager to ensure all technical aspects of project delivery have been accurately identified and implemented throughout the project lifecycle. Furthermore,...

  • Senior System Engineer

    4 weeks ago

    Carmel, United States Tech Observer Full time

    Position: Senior Systems EngineerLocation: Local in Carmel (Eagan is optional)Duration: 12 month engagement + possible conversion to full timeResponsibilities:Act as chief engineer for control room projectsDrive holistic, early problem definition and framingPerform overall technical management (system of systems views, technical risks, integration of cross...

  • Senior System Engineer

    2 months ago

    Carmel, United States Tech Observer Full time

    Position: Senior Systems EngineerLocation: Local in Carmel (Eagan is optional)Duration: 12 month engagement + possible conversion to full timeResponsibilities:Act as chief engineer for control room projectsDrive holistic, early problem definition and framingPerform overall technical management (system of systems views, technical risks, integration of cross...