Application Consultant

1 month ago

Atlanta, United States Florence Healthcare Full time

What We Do:

Florence Healthcare, Inc. (florencehc.com) software reduces the time it takes to deliver medical cures to those who need them. Our industry-leading software is used to streamline clinical trials at over 10,000 research sites, sponsors, and CROs across 45 countries. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams. 

At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow. 

We are happy to share that we have recently earned spots on the following lists:

  • Built In Atlanta Best Midsize Remote Companies to Work For 2023
  • Atlanta Journal Constitution - 8th Best Small Workplace in Atlanta in 2022 and received the “New Ideas Award”
  • Inc Best Places to Work 2022
  • Best & Brightest 2022 Atlanta
  • Best & Brightest 2022 USA

What You’ll Bring To The Team:

The Implementation department is responsible for bringing new and existing customers live on Florence solutions. The Application Consultant (AC) works directly with customers during implementation in order to understand the customer’s business operations so that they can provide guidance and best practice solutions that maximize the value of Florence technologies. You will be exposed to stakeholders of differing levels within customer organizations. Excellent communication skills and a strong clinical trial and/or leadership background is a plus. You will draw on broad clinical trial and leadership expertise in order to successfully integrate our solutions within the customer’s landscape. You will be relied upon to coordinate activities with customers and third-party vendors during project implementations to ensure the functional readiness of the solutions and new business process(es). You will offer consultative guidance on customer business decisions that impact day-to-day operations as well as the organization’s strategic goals.

You will:

  • Work as part of an Implementation project team to plan, test, and execute all tasks of a project plan 
  • Meet and coordinate with other project team members regularly to ensure a smooth experience for the customer
  • Provide consultative services to clinical trial management teams to assist with the implementation of Florence solutions
    Determine how to optimize the application for the customer team and provide best practice recommendations regarding configurations and workflows
  • Conduct workflow reviews (including system workflow and department process workflow)
  • Guide customers through necessary validation activities
  • Conduct Pre-Live & Post Live assessments as required
  • Assist with application training for customers as required by the Implementation Plan
  • Contribute to Knowledge Base articles to ensure knowledge transfer
  • Provide product input based on feedback obtained during implementations 

An Ideal Candidate Has:

  • Bachelor’s degree
  • 2+ years relevant experience preferably in a clinical healthcare specialty or in the clinical trials space. 
  • Applicable experience in clinical trials including trends/developments/ industry knowledge. This depth will serve as the backbone for the position’s responsibilities. 
  • Strong critical thinking skills
  • Strong communication skills; oral presentation and written documentation 
  • Ability to understand information technology terms and influence process change at assigned account
  • Professional and able to work with all aspects of the organization
  • Excellent time-management and organizational skills, including working under tight deadlines and with quickly changing priorities
  • Ability to adhere to predefined processes
  • Some travel may be required

We will be extra excited if you have:

  • Work experience in an academic hospital setting is strongly preferred.
  • IT vendor experience on an implementation team is a plus.

What’s in it for you?

  • Do well. We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.
  • Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.
  • Make the leap. Join our high-output culture to create innovative, modern, and purposeful software solutions.

Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.



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