Temporary Customer Call Center Representative
1 week ago
The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
We maintain building and resident safety and health We create opportunities for New Yorkers through housing affordability We engage New Yorkers to build and sustain neighborhood strength and diversity.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors:
A Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework.
To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion--the largest in the city's history.
This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City's complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.
About HRO:
The Mayor's Office of Housing Recovery Operations (HRO) was created in the days following Hurricane Sandy to lead housing response and recovery in New York City.
With funding first from FEMA for the Rapid Repairs Program and later with a CDBG-DR-grant from U.
S.
HUD for the Build It Back Program, HRO assisted tens of thousands of New Yorkers recover from Hurricane Sandy, including the repair, rebuilding or rehabbing of more than 20,000 homes.
In the ensuing years, HRO has expanded its mission to lead both post-disaster housing recovery operations and disaster recovery preparedness.
Since the start of 2024, HRO has taken over operations of HPD's Asylum Seeker Housing efforts, including Humanitarian Emergency Response and Relief Centers (HERRCs), Faith-Beds, and other shelters for asylum seekers.
Your Team The HRO's Office of Customer Service leads the agency's effort to administer several Asylum Seeker programs in which we oversee and coordinate support services for asylum seeker and their families.
Your Impact:
HRO has assumed lead responsibility for managing crisis response for the asylum seeker shelters initiative.
The work focuses on overseeing and preparing the launch of several asylum seeker shelter sites and programs, including congregate shelters, upstate hotels, faith-based bed programs and a hotel vouchers program to support several asylum seeker initiatives and shelters.
In addition, HRO's mission is to provide ongoing operational support and respond to other crises with an impact on housing.
Your Role:
As the Customer Service Call Center Representative (CSR) for the Division of Customer Service, your role will be to join the Hotel Voucher 24/7 Hotline Team.
The CSR will assist customers via the hotline.
Your
Responsibilities:
Provide a single point of contact for all incoming calls utilizing state-of-the-art telephone and interactive computer systems.
Respond to phone inquiries from the public; greet customers, answer inquiries, and ask questions to determine the purpose of the call.
Provide customer service and information to callers.
Take complaints and service requests and forward them for further action.
Enter inquiries, complaints, and requests into excel Call Log.
Perform related clerical and computer support work.
Perform outbound calls as necessary.
Utilize translation services as needed.
Minimum
Qualifications:
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory customer service and clerical experience.
Required Skills:
Proficient with Microsoft Office (Outlook, Word, Excel, MS Teams) Preferred Skills Fluency in languages other than English, particularly Spanish.
Special Working Conditions:
Call Center Representatives will be required to work various shifts including nights, Saturdays, Sundays, and holidays.
Equipment requirements:
Laptop, cell phone, secure and reliable Wi-Fi connection.
How to Apply:
Salary range for this position is:
$30.
00 per hour NOTE:
Only those candidates under consideration will be contacted.
NYC residency not required Please send all resumes to email protected Job Type:
Temporary Pay:
$30.
00 per hour People with a criminal record are encouraged to apply Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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