Data Center Customer Operations Technician

2 weeks ago

Miami, United States Equinix Full time

Who are we?

Equinix is the worldâs digital infrastructure company®, operating over 250 data centersâ¯across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingâ¯an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Data Center Customer Operations Technician - Night Shift

Job Summary

Installs, tests, modifies and terminates fiber/coax/Cat 5 within data center; and installs servers, drives, switches, routers, ladder racks, cages and cabinets. Works with customer equipment, determines work priorities/manage order commitments; conducts advanced testing; installs custom ladder racking.  Performs custom installations; performs advanced troubleshooting/advanced fiber terminations; designs/leads cage builds; troubleshoots security systems and customer equipment.

Responsibilities

  • Runs fiber and coax cross connects, and follows proper termination techniques per company established processes, procedures and policies

  • Installs ladder racks and fiber raceways

  • Builds/Installs cages

  • Escalates SRs that require additional information

  • Conducts carrier circuit testing

  • Performs intra-cage and infrastructure installations

  • Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations

  • Installs Cabinets (Crenlo, APW, and relay racks) and ensures proper grounding

  • Installs cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels

  • Racks and stacks customer equipment

  • Maintains detailed written records of all work activity

  • Determines work priorities from the Oracle queue and ensures adherence to all commit times

  • Installs and tests advanced cross connect circuits (switched, multiplexed, etc.)

  • Installs and test Data Center Link cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)

  • Conducts carrier circuit maintenance

  • Installs intra-cage fiber tray, ladder rack, customer equipment and cabinets. Infrastructure installs to include the following: Whalebone cable management, Public Fiber tray systems, Carrier ladder rack, AC/DC power trays, Security trays, Cash Mesh

  • Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed

  • Installs circuits requiring advanced fiber terminations

  • Designs and leads cage / infrastructure modification projects

  • Leads installation of security systems

  • Works with customers to troubleshoot issues

  • May perform other duties as assigned

Qualifications

  • Knowledge of cable limitations to daily work (distance limitations, etc.)

  • Understands Kaba-Mas lock operation

  • Able to read installation drawings (Visio drawings/spreadsheets)

  • General knowledge of safe working practices (e.g., familiar with proper tool safety, eye protection, ladder safety, etc.)

  • Basic understanding of Unix / Windows booting process and commands

  • Basic understanding of Cisco routing theory and commands

  • Troubleshoots switched / multiplexed / Media converted cross connects and intra-building cross connects

  • Experienced with troubleshooting all circuits with carriers

  • Advanced equipment knowledge (Digital Lightwave, Tberd, Fusion splicing)

  • Experienced with advanced fiber terminations (Opti-jack, puck and polish, Fuselight2)

  • Understands System Command Language (Unix, Cisco, Windows)

  • Advanced installation and troubleshooting with the following:  Cage modification, Biometric reader installation, Camera installation, Kaba-Mas lock troubleshooting and maintenance

  • Able to lift heavy equipment/items

  • Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation

  • Able to work days/nights/weekends/holidays, if needed and/or required

  • 2+ years of related work experience + High School Diploma or equivalent

  • One or more of the following certifications preferred: Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing. BICSI Level II Copper, BICSI Level II Fiber, FOA â CFOT, Comp-TIA A, Comp TIA Network+

  • Must be able to work 1- hour shifts over night

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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