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Coordinator Sales Support

3 months ago

Addison, United States Hilton - Shared Services - Addison Full time
Description

***This role is based at our corporate office in Dallas, TX***

This is your chance to be part of a Sales Support Team that coordinates the administrative, auditing, reporting, lead management, and RFP management efforts and processes of Hilton Sales’ teams. As a Sales Support Coordinator, you will support the team focusing on evolving into the most sought-after partners in hospitality by freeing up seller's time, driving efficiency and governance to maximize performance and achieve results. On the Sales Support team reporting to the Manager of Sales Support, you will focus on auditing and administrative needs of our Sales team, and support reporting and lead Request for Proposal (RFP) management for multiple Hilton Sales teams. In this role, you will collaborate across many management levels throughout the Sales team. You will not only aid our sales accounts but also assist with eliminating duplicated efforts and the automation/optimization of new, valuable, and differentiated services

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)
  • Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

  • Provide enhanced/new processes and technical solutions to meet the needs of the business as part of the yearly HWS Global Strategy review.
  • Partner with HWS for the launch of globally managed transient RFPs, including renegotiations, client decisions and audits.
  • Review account requirements/strategies and identify any potential issues and present alternatives for alleviating or resolving them.
  • Work as the dedicated follow-up for accounts and account owners, and support for both customers and hotels.
  • Monitor Account Statuses within 3rd party sites and upload required data.
  • Represent HWS where required and grow Client relationships.
  • Manage coverage for your Sales team to address out-of-office situations, customer and hotel needs, and support for accounts.
  • Be the initial contact for HWS, Hotels and Clients for Bookability & System user/technical issues.
  • Perform a daily review of available reporting focused on business demands and work on action plans to address opportunities within your respective Sales team.
  • Manage different administrative and/or ad hoc projects.

How you will collaborate with others:

  • Recommend process improvements, and create documentation for both internal and external customers,
  • Participate in recurring, informative, team-building, and cross-team events with the sales teams.
  • Partner with Commercial and IT teams on Sales system improvement testing

What deliverables you will take ownership of:

  • Participate in and help complete annual departmental objectives.
  • Build ideas to troubleshoot the team's current stressors and contributors to work/life balance, and areas where time or resources are being wasted.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

  • One (1) year experience in an administrative role that requires a high level of prioritization and analytical skills.
  • Proficiency in Microsoft Office applications including Excel functions.
  • Experience in, or exposure to, the travel and/or hospitality industry, sales systems, project coordination, customer service, and/or sales roles.
  • Hybrid work schedule with 3 days onsite in our Addison, TX office and 2 days working from home.

It would be useful if you have:

  • Three (3) years working with strong administrative and customer service experience.
  • Three (3) years of experience in or exposure to any combination of the travel and/or hospitality industry, sales systems, project management, customer service, or direct sales roles.
  • Working knowledge of Salesforce, OnQ SM and OnQ R&I.
  • Written and verbal communication skills in Spanish and/or Portuguese.

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Source: Hospitality Online