Associate Principal, Production Server Administration

3 weeks ago

Chicago, United States OCC Full time

2nd Shift: Tues-Sat (2:30pm-11pm)
Summary
Provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met.
Primary Duties and Responsibilities

  • Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.
  • Monitor multiple applications and systems using OCC approved software.
  • Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
  • Report and document any processing anomalies utilizing OCC approved software.
  • Maintain processing records and logs
  • Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
  • Perform mainframe IPL's, and other system commands if and when
  • required.
  • Support transmissions across SFTP/NDM.
  • Support the execution and troubleshooting of UC4 jobs.
  • Provide support for Production Installs, D/R and Industry tests.
  • Maintain all off-site storage records and shipments.
  • Rerun/Restart failed backups and perform restores when required.
  • Work scheduled overtime when needed to ensure 24 x 7 coverage.
  • Must adhere to all Production Operations policies and procedures
  • Appreciation of the critically and timeliness of Service Level Agreements.
  • Assist Management in updating and maintaining current procedures.
  • Focus on identifying and executing on Continuous Improvement opportunities.


Supervisory Responsibilities

  • N/A


Qualifications

  • Good oral and written communication skills.
  • Ability to work in a fast-paced, challenging environment with minimal supervision as well as high-level decision-making skills
  • Detail oriented and able to multitask.
  • Ability to interact with team or project members effectively
  • Ability to lead, motivate and cross train staff
  • Demonstrate strong analytical, problem solving and customer service skills


Technical Skills

  • Network troubleshooting.
  • UNIX knowledge.
  • UC4 Scheduler.
  • Mobius via Document Direct.
  • zOS/390 JCL, IBM utilities
  • Transmission protocols: SFTP/NDM.
  • Operating systems: Unix, Windows, zOS/390
  • Strong Desktop skills
  • Microsoft Office Suite


Education and/or Experience

  • 5+ years of OS390 JCL and IBM utilities
  • 5+ years working in a multi-platform environment
  • 5+ years working knowledge of an open systems scheduling product (UC4).
  • 5+ years working knowledge of Mobius/Brio.
  • DevOps experience desired but not required.
  • College degree in Computer Information Systems desired, but equivalent work experience will be considered


Certificates or Licenses

  • N/A


Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.
Step 2
You will receive an email notification to confirm that we've received your application.
Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.
For more information about OCC , please click here .
OCC is an Equal Opportunity Employer

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