2nd shift

2 weeks ago


Chicago, United States Request Technology, LLC Full time

NO SPONSORSHIP

2nd Shift - Production Server / Desktop Administration - UC4 Scheduler

2nd Shift: Tuesday-Saturday (2:30pm-11pm cst)


The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to.

Primary Duties and Responsibilities

  • Focus on shifting the overall operational posture from re-active to pro-active
  • Analyze and report upon Production performance CI opportunities
  • Analyze and report upon Production capacity CI opportunities
  • Analyze and report upon Production critical-path processing CI opportunities
  • Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.
  • Monitor multiple applications and systems using approved software.
  • Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
  • Report and document any processing anomalies utilizing approved software. (Service Now / Remedy)
  • Maintain processing records and logs
  • Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.

Technical Skills

  • Working knowledge of ITIL principles
  • Understands technical monitoring and metrics
  • Sophisticated understanding of enterprising technology
  • Understanding of Scheduling (UC4 / Control-M)
  • Network
  • Unix / Linux
  • Windows
  • Storage
  • Mainframe
  • MQ (stop / start / recycle)
  • Mature understanding of the relationship between software and hardware
  • Knowledge of Clearing and Finance industry
  • Knowledge of Application life cycle and deployment
  • Bachelor’s degree
  • 5+ years of OS390 JCL and IBM utilities
  • 5+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favored.
  • 5+ years working knowledge of an open systems scheduling product (UC4).
  • 3 + years work knowledge of cloud environment
  • DevOps experience desired but not required.


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