Production Operations Server Administration 2nd Shift

2 weeks ago

Chicago, United States Request Technology, LLC Full time

***This is a 2nd shift role,  2:30pm-11:00pm, Tuesday thru Saturday each week***

***Position is bonus eligible***

Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met.

Responsibilities:

  • Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.
  • Monitor multiple applications and systems using approved software.
  • Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.                                        
  • Report and document any processing anomalies utilizing approved software.    
  • Maintain processing records and logs                                                                    
  • Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.         
  • Perform mainframe IPL’s, and other system commands if and when
  •  
  • Support transmissions across SFTP/NDM.                            
  • Support the execution and troubleshooting of UC4 jobs.
  • Provide support for Production Installs, D/R and Industry tests.      
  • Maintain all off-site storage records and shipments.                                           
  • Rerun/Restart failed backups and perform restores when required.                                  
  • Work scheduled overtime when needed to ensure 24 x 7 coverage.
  • Must adhere to all Production Operations policies and procedures  
  • Appreciation of the critically and timeliness of Service Level Agreements.
  • Assist Management in updating and maintaining current procedures.
  • Focus on identifying and executing on Continuous Improvement opportunities.

Qualifications:

  • Network troubleshooting.
  • UNIX knowledge.
  • UC4 Scheduler.
  • Mobius via Document Direct.
  • zOS/390 JCL, IBM utilities
  • Transmission protocols: SFTP/NDM.
  • Operating systems: Unix, Windows, zOS/390
  • Strong Desktop skills
  • Microsoft Office Suite
  • 5+ years of OS390 JCL and IBM utilities
  • 5+ years working in a multi-platform environment
  • 5+ years working knowledge of an open systems scheduling product (UC4).
  • 5+ years working knowledge of MobiBrio.
  • DevOps experience desired but not required.
  • College degree in Computer Information Systems desired, but equivalent work experience will be considered
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