QuickSTAT Air Logistics Operational Key Account Manager
2 months ago
- Customer Relationship Management: Build and nurture strong, long-lasting relationships with key customers. Understand their business needs, challenges and goals to provide personalized support and guidance.
- Customer Success Planning: Develop customer success plans, outlining clear objectives, milestones, and timelines to achieve customer goals. Regularly review progress with customers and adjust plans as needed.
- Issue Resolution: Act as the first point of contact for customer inquiries, issues, or escalations. Collaborate with internal teams to address customer concerns promptly and effectively.
- Product Expertise: Develop a deep understanding of our products/services and stay up-to-date with product enhancements and features. Provide product demonstrations and training to customers as needed.
- Renewals and Upsells: Proactively identify opportunities for account growth and expansion. Collaborate with the sales team to drive renewals and upsell additional products or services.
- Customer Feedback: Gather customer feedback and insights, and share them with relevant internal teams. Advocate for customer needs and contribute to product/service improvements.
- Customer Health Monitoring: Continuously monitor customer health metrics to identify potential churn risks and take proactive measures to retain customers.
- Customer Advocacy: Serve as a customer advocate within the company. Champion the customer's voice and requirements during internal discussions and decision-making processes.
- Understand and control Client specific requirements/shipments via QuickTrack.
- Ensure adequate training for all team members to maximize the use of QuickTrack.
- The Lead Screens and Bucket systems managing shipments is the responsibility of the CRMâs within their team.
- Complete and send client reports (Daily, KPIâs, QBRâs) in accordance with specific client requirements/agreements.
- Complete formal investigation reports and associated CAPA reports in accordance with the Company SOP.
- Maintain the IR & CIR Log per Branch Requirements.
- Attend Monthly CIR Meeting and present on Managed Business Support Unit, focusing on Client issues & Support requirements.
- Ownership of all live shipments.
- Understand the Company Escalation SOP.
- Undertake client visits as requested by clients and the commercial group.
- Customer Services
- Specialist (Biopharm) Courier Operations
- Excellent Broad understanding of Courier Operations including Import / Export / Warehouse & Transport.
- Excellent understanding of World Geography.
- Specific knowledge of Clinical Trial Logistics to include:
Temperature Controlled Shipping and packaging.
Clinical Trial Courier Operations and client set up
Broad understanding of regulatory requirements specific to Clinical Trial Logistics. - Problem analysis and problem-solving
- Teamwork skills and strong self-motivation ability.
- Good numeric / financial ability.
- Ability to work successfully under pressure
- Excellent time management skills.
- Good computer skills, Word / Excel / PowerPoint essential
- Communication skills
- Decision-making ability.
- Planning and organising
- Initiative
- Flexibility
- Industry Experience ensuring ability to in act all tasks / responsibilities listed above.
- Team supervisor or management experience
- Minimum 5 years Industry Experience.
- GDP Training and Qualifications specific to Transportation
- IATA Dangerous Goods by Air certification.
- IT / Computer literacy qualifications.
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Jamaica/Queens/New York, United States Kuehne Nagel Full timeAre you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York location is looking for a new Air Logistics Operational Key Account Manager to join our Air Logistics team. Your Role Manage and monitor key account customers and ensure compliance with all agreed...
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Jamaica, New York, United States Kuehne Nagel Full timeAre you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York location is looking for a new Air Logistics Operational Key Account Manager to join our Air Logistics team. Your Role Manage and monitor key account customers and ensure compliance with all agreed...
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Jamaica/Queens/New York, United States Kuehne Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York site is looking for a new Healthcare Operational Care Specialist to join our Air Logistics team. Your Role As the Operational Care Specialist is responsible for managing the coordination of customer shipments...
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Jamaica/Queens/New York, United States Kuehne Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York site is looking for a new Healthcare Operational Care Specialist to join our Air Logistics team. Your Role As the Operational Care Specialist is responsible for managing the coordination of customer shipments...
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Jamaica/Queens/New York, United States Kuehne Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York site is looking for a new Healthcare Operational Care Specialist to join our Air Logistics team. Your Role As the Operational Care Specialist is responsible for managing the coordination of customer shipments...
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Jamaica/Queens/New York, United States Kuehne Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York site is looking for a new Healthcare Customer Care Specialist to join our Air Logistics team. Your Role As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You...
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Jamaica, New York, United States Kuehne Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York site is looking for a new Healthcare Operational Care Specialist to join our Air Logistics team. Your Role As the Operational Care Specialist is responsible for managing the coordination of customer shipments...
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Jamaica, New York, United States Kuehne Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York site is looking for a new Healthcare Operational Care Specialist to join our Air Logistics team. Your Role As the Operational Care Specialist is responsible for managing the coordination of customer shipments...
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