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New York, United States Kuehne+Nagel Full timeJOB DESCRIPTION Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York is looking for a new Air Logistics Operational Key Account Manager to join our Air Logistics team. Your Role As an Operational Key Account Manager (OKAM) at QuickSTAT, your...
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Jamaica/Queens/New York, United States Kuehne Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York site is looking for a new Healthcare Operational Care Specialist to join our Air Logistics team. Your Role As the Operational Care Specialist is responsible for managing the coordination of customer shipments...
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Jamaica, New York, United States Kuehne+Nagel Full timeJob SummaryQuickSTAT is seeking a highly skilled Air Logistics Healthcare Operational Care Specialist to join our team. As a key member of our Air Logistics team, you will be responsible for managing the coordination of customer shipments, securing buy rates, and executing bookings with our partners.Key ResponsibilitiesTrack and trace shipments through alarm...
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Jamaica, New York, United States Kuehne+Nagel Full timeJob Title: Air Logistics Operational Key Account ManagerAre you looking for a challenging role in logistics where you can make a real impact? We have an exciting opportunity for an Air Logistics Operational Key Account Manager to join our team at Kuehne + Nagel.Job Summary:We are seeking a highly motivated and experienced Air Logistics Operational Key...
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Air Logistics Key Account Manager
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Air Logistics Key Account Manager
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New York, New York, United States Kuehne+Nagel Full timeJob OverviewAre you ready to elevate your career with a leading logistics organization? Kuehne+Nagel is seeking an Air Logistics Key Account Manager to enhance our Air Logistics team.Your RoleAs a Key Account Manager (KAM) in our Air Logistics division, your main focus will be on ensuring the success and satisfaction of our key clients. You will be...
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Air Logistics Key Account Manager
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Air Logistics Key Account Manager
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Jamaica, New York, United States Kuehne+Nagel Full timeJob SummaryWe are seeking an experienced Air Logistics Key Account Manager to join our team at Kuehne+Nagel. As a Key Account Manager, you will be responsible for building and maintaining strong relationships with our key customers, ensuring their needs are met with utmost dedication and efficiency.Key ResponsibilitiesCustomer Relationship Management:...
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Director, Commercial Operations- Tissue
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Jamaica/Queens/New York, United States Kuehne Nagel Full timeAre you a dynamic leader with a passion for driving growth and customer satisfaction? Join QuickSTAT as our Director of Commercial Operations and lead our regional account management, develop innovative solution strategies, and maximize sales and profits. Be at the forefront of building a positive image for QuickSTAT, and make a significant impact on our...
QuickSTAT Air Logistics Operational Key Account Manager
3 months ago
- Develop and maintain strong relationships with key clients to ensure they do not turn to competition.
- Acquire a thorough understanding of Key Customer needs and requirements.
- Expand the relationship with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Lead the Customer Relationship Management team (CRMâs) to ensure all CRM client deadlines are met. Ensure there is adequate CRM coverage of all client accounts during business hours and out of hours.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Prepare daily activity reports and maintain overall awareness of live shipments.
- Complete and send client reports/KPIâs /QBR and Investigation reports in accordance with specific client requirements.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Understand client tariffs and handle quotations and pricing requests
- Monitor client profit and loss accounts to maintain agreed levels of profitability.
- Attend off site client meetings.
- Provide shipment specific updates where required.
- Escalate all client issues to the QuickSTAT management team and applicable Business Development account Manager.
- Customs Invoice / Shipping approvals.
- Monitor / Assist with live bookings / collection orders.
- Maintain Site lists and distribute Site letters / Starter Packs where required.
- QuickSTAT operating system: Maintain QuickTRACK, to include SIâs (Special Instructions) and customer information. First Class, to include client email / contact group information updates.
- Out of hours client & CS support as required: NB: Dependent on client requirements CRMâs may be issued with a company mobile phone / Laptop to perform this function, QuickSTAT Manager to decide coverage.
- To undertake any other reasonable duties/responsibilities at the request of the Senior Management.
- Ensure compliance with company policies and procedures.
- A minimum of 5 years industry related experience
- Excellent Broad understanding of Courier Operations including Import / Export / Warehouse & Transport
- Excellent knowledge of international and domestic airline routings, geography and time zones
- Specific knowledge of Clinical trial Logistics to include: Temperature Controlled Shipping and Packaging, Clinical Trial Courier Operations and client set up, and broad understanding of regulatory requirements specific to Clinical Trial Logistics
- Broad understanding of regulatory requirements specific to Clinical Trial Logistics
- Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities
- Understand the concept of customer care, and how to identify the root cause of problems and communicate issues with tack and diplomacy
- Strong interpersonal and communication skills
- Excellent at conflict resolution
- Ability to identify and solve problems
- Extensive Customer Service experience required
- Group leadership skills
