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Air Logistics Customer Care Specialist
3 months ago
- Drive all elements of the customer into our core operating systems and tools by requesting Business Profile creation/updates, customer quotations into AirLOG/QTAir and requisite Customer Wiki page.
- Monitor, prioritize and balance customer specific needs on a daily basis by answering queries and requests through multichannel communication streams.
- Collaborate with Kuehne+Nagel sales to develop customer specific work instructions and implement continuous improvement measures that ensures the overall health of our relationship with our customers.
- Complete Forwarding Sub Ledger closure of customer shipments using ACON and within the requirements as stipulated by our corporate financial goals (accuracy, timeliness).
- Receive and submit final customer rate requests (Freightnet or the Pricing Team).
- Report to Air Logistic Customer Care Manager
- Schedule: 5 consecutive workdays (this includes weekend days- flexibility is required)
- Associate's degree or equivalent experience
- 2+ years Customer Service experience
- 1+ years of experience in Office environment
- Proficient Microsoft 365
