Process Manager

6 days ago

Howell, United States The Hanover Insurance Group, Inc. Full time
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our CL Operations team is seeking a Process Manager to join the team in our Worcester, MA, Howell, MI, or Itasca, IL office. This is full time, exempt role. This is a hybrid or remote opportunity.

POSITION OVERVIEW:

Responsible for the process engineering and architecture to optimize and enhance our underwriting and omnichannel platforms as it relates to risk analysis, pricing, systems, workflows, operating models, and telephony systems. This highly collaborative role reports to the Vice President of CL Business Operations to efficiently drive the transformation of our omnichannel platforms driving a more modern internal and external experience through updated operating models, technology usage, process enhancements and end to end workflows.

The role will work with key partners to ensure optimal efficiency through system enhancements and transformative initiatives. Engage and lead projects and initiatives impacting small commercial business. Provides consult, insight and guidance to field teams and leaders and corporate business units with respects to field and corporate needs around learning, development, and underwriting solutions. The role will assist with the development and implementation of learning, process and underwriting improvement plans that result in better risk selection decisions and protection of corporate assets.

IN THIS ROLE, YOU WILL:
  • Process engineer and architect for business initiatives related to operational transformation via technology solutions, data analysis, operating model analysis, workflow, telephony enhancements, and standard practice execution.
  • Partner with Chief Underwriting Officers, Line of Business, Customer Service Center leadership, Industry Solutions, Product Development, Actuary, Operations, Middle Market, Field and L&D resources to execute on initiatives.
  • End to end project management to ensure closure and/or continued ownership of projects, tools and deliverables.
  • Identify operational and system improvements and learning opportunities through conducting field standard practice reviews.
  • Day to day field and home office support on problem resolution and solution execution
  • Network within the organization to identify resources and influence others to help execute and influence manage on initiatives.
  • Day to day field and home office support on problem resolution and solution execution (i.e. terrorism rejection, WI Dividend, NC Facility, WC Officer exclusion, Boiler, NAICS)

WHAT YOU NEED TO APPLY:
  • At minimum 5+ years hands-on, General Liability, Commercial Auto, Property, and Workers Compensation multi line underwriting experience
  • A strong understanding of call center workflows, systems, tools and standard practices.
  • Advanced technical expertise, underwriting skills and a high level of knowledge of both insurance and underwriting procedures including underwriting rules & guidelines, CAT management concerns, products, tools, systems, and regulatory compliance issues.
  • Bachelor's degree and/or professional designations such as CPCU or CIC desired.
  • Experience with coaching, leading, mentoring desired.
  • Strong communication, negotiation and presentation skills and ability to effectively interact with all levels of internal and external business partners.
  • Advanced analytical and problem-solving skills with ability to manage and prioritize multiple projects; Ability to deal with ambiguous situations and issues. High degree of organization and ability to project manage required.
  • Ability to keep current on Hanover's new industry programs, as well as staying up to date on underwriting issues and regulations, industry activity and trends.


CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:
  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here

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