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Sr Merchant Manager, Amazon
2 months ago
The Amazon US Wireless & Camera team is looking for a talented, customer-obsessed Senior Merchant Manager (SMM) to help shape the future of our 3rd party marketplace. The SMM role offers the unique opportunity to own a sizable portion of a fast-growing category P&L while also driving large scale, high visibility projects across a variety of internal teams.
The ideal candidate will be highly organized and have a demonstrated track record of successful project management/ownership, juggling multiple projects with competing deadlines, and using data to identify and prioritize opportunities. They are analytical, enthusiastic, self-motivated, detail-oriented, customer-focused, and have strong communication skills with the ability to handle ambiguity and influence employees at all levels of the organization.
Key job responsibilities
The SMM will have several key responsibilities within the Third Party (3P) Marketplace side of the business, including:
- Category strategy and ownership: Work closely with Leadership on planning and business strategy, drive best-in-class customer experience and maximize unit and topline growth through timely analysis and action.
- Business Development: Work closely with Marketplace teams to help recruit strategic sellers and drive sales in new categories.
- Seller management: Identify and lead new Seller partnerships, manage large Sellers, and enhance the overall Seller experience with better self-service and reporting resources.
- Project management: Lead a variety of projects that impact both Consumer Electronics and the broader US business.
- Customer Experience: Innovate with our sellers to drive optimal customer experience across the Camera 3P business.
The successful CMM must be able to:
- Act as the ‘business owner’ for their categories, possessing a complete understanding of internal and external variables that impact our business (this entails owning forecasting, monitoring, understanding and reporting on the category, along with responsibility for driving strategic projects to achieve business objectives)
- Have a complete understanding of the customer needs, both existing and potential, and use that knowledge to deliver site features that provide Amazon customers with an unparalleled shopping experience
- Manage seller relationships - manage supplier/partner contracts, manage day-to-day relationships, and negotiate and secure deals and marketing funds from top sellers
- Create business plans for new opportunities and develop and execute project plans for the launch of new features, incorporating merchandising and pricing strategies
- Coordinate among cross-functional teams, and communicate with internal and external stakeholders, while meeting tight deadlines for high visibility projects
- Conduct financial analysis of business opportunities to meet and exceed revenue and profitability targets. Identify the right referral fee for different category segments to maximize topline growth.
About the team
We’re inventing the future of retail right where Amazon began. Amazon has grown to become an integral part of customers’ lives, and the Retail organization is at the center of that evolution. We’re inspired by the idea of changing how people think about shopping, and we’re looking for new team members who share our passion. Retail business and technology professionals are encouraged to think big and innovate the shopping experiences of the future. Every day in Amazon’s Retail organization offers an opportunity to challenge yourself and build something that improves the lives of shoppers.
- Bachelor’s degree in Business Administration, Economics, Marketing, Science, Technology, Engineering, Mathematics, Finance, or related field
- 5+ years of professional experience influencing internal and external stakeholders
- 5+ years of Excel experience
- Experience working with complex data sets
- Experience communicating results to senior leadership
- Experience delivering results by partnering with and influencing others
