Customer Experience
3 weeks ago
The Escalations Representative will handle escalated guest concerns and retention by phone, email or online chat. Making certain to listen effectively to find the root cause of issues, the CX Associate will communicate clearly in a friendly way to solve the issue, and complete follow up as required. Significant outbound call work required
Responsibilities:
Handle guest concerns before, during and after a vacation is purchased and/or used.Deliver prompt and professional solutions for customer inquiries via direct contact, phone, email and online chat.Responds to customer inquiries/concerns by understanding inquiry; reviewing previous inquiries and responses; interact with contracted vendors, hotel/resort staff, etc. to gather and research information; assembling information; verifying customer’s understanding of information and implementing a prompt solutionRecords customer inquiries by documenting the issue and response in customer accounts. Report all resolutions for internal record keepingImproves quality of service by recommending improved processes and training opportunitiesProvide complete resolution to escalated guest concerns from a variety of channels including but not limited to the Better Business Bureau, Attorney General, Bluegreen surveys, internal and external executives, or other legal entities.Have a thorough understanding, and keep up with changes to systems, vacation offers, promotions, destinations, participation details and policy changesQualifications:
High school diploma or equivalent (GED)6 months of sales or customer service experienceMust be able to multi-task and work in a fast-paced environment, handling multiple systems and projects simultaneously, and must be proficient with computersMust be friendly, helpful, patient and professional, even in challenging scenariosStrong written, verbal and interpersonal communication skills and have exemplary follow-up skillsExcellent conflict resolution and negotiation skills. Outstanding ability to think through difficult situations and engineer creative solutions.Ability to be flexible with work schedule, including overtime, weekends and holidaysBenefits:
Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.Career Growth: We believe in developing our current talent, we promote within.Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefitsWork/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization.Amazing discounts: Hotels, retailers, car rentals, theme parks, and much moreBGOROSP
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customer experience
4 weeks ago
Orlando, United States Michaels Full timeStore - ORL-WATERFORD LAKES, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...
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customer experience
3 weeks ago
Orlando, United States Michaels Full timeStore - ORL-WATERFORD LAKES, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...
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Customer Experience
3 weeks ago
Orlando, Florida, United States Bluegreen Vacations Full timeThe Escalations Representative will handle escalated guest concerns and retention by phone, email or online chat. Making certain to listen effectively to find the root cause of issues, the CX Associate will communicate clearly in a friendly way to solve the issue, and complete follow up as required. Significant outbound call work...
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Customer Experience Scheduler
3 weeks ago
Orlando, United States A.D. Solutions™ Full timeWe are seeking a motivated and customer-focused individual to join our team as a Customer Experience Scheduler. In this role, you will be responsible for providing exceptional customer service and support to our clients while also coordinating scheduling, conducting questionnaires and surveys, troubleshooting, and loading of drivers. You will work...
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Customer Experience Scheduler
2 weeks ago
Orlando, United States AD Solutions Full timeJob DescriptionJob DescriptionWe are seeking a motivated and customer-focused individual to join our team as a Customer Experience Scheduler. In this role, you will be responsible for providing exceptional customer service and support to our clients while also coordinating scheduling, conducting questionnaires and surveys, troubleshooting, and loading of...
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Customer Experience Scheduler
3 weeks ago
Orlando, United States A.D. Solutions Full timeJob DescriptionJob DescriptionWe are seeking a motivated and customer-focused individual to join our team as a Customer Experience Scheduler. In this role, you will be responsible for providing exceptional customer service and support to our clients while also coordinating scheduling, conducting questionnaires and surveys, troubleshooting, and loading of...
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Entry-Level Customer Engagement Professional
2 months ago
Orlando, United States Customer Relations and Sales Firm Full timeAre you a hospitality professional with a passion for creating exceptional customer experiences? We are looking to fill both full-time and part-time positions within our Customer Engagement team. The Customer Engagement Professional will bring their outstanding customer service skills to a whole new level. They will take their knowledge of being the face...
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Customer Experience Specialist
3 weeks ago
Orlando, United States Neighborly Full timeAs a Customer Experience Specialist/Office Assistant, you are a key member of our team responsible for scheduling our Technicians, following up after jobs are completed to make sure our Customers are completely satisfied, and invoice/collect payments from our Customers. You will build customer relationships and uphold our standard for excellent customer...
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Customer Experience Manager
2 weeks ago
Orlando, United States Stonebridge Financial Planning Group, LLC Full timeCompany DescriptionWe are a service-oriented financial planning firm providing an array of services, ranging from managing investments to providing insurance, financial planning, divorce financial consulting and retirement services. Our office is located in Orlando, Florida and provides a comfortable professional work environment. Our culture is friendly...
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Customer Experience Journey Strategist
1 week ago
Orlando, United States Cru Full timePay: $65,000 min Full Time, Location - Hybrid, Orlando FL, remote considered Applicant must live in the US and legally be eligible to work in the US. Cru has a long-standing history of being a pioneer in world Christian Missions. We are looking for the most talented individuals with a passion to see the Gospel of Jesus Christ proclaimed to the nations....
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Overnight Customer Experience Representative
1 week ago
Orlando, Florida, United States Enterprise Holdings Full timeOverview:Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...
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Orlando, Florida, United States American Airlines Full timeIntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having...
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Orlando, United States American Airlines Full timeIntro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while...
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Customer Experience Associate
3 weeks ago
Orlando, United States The Wild Group Full timeNow Hiring!! Customer Experience Associate (CXA) at the Wild Collective **Company Overview** The Wild Collective is a dynamic manufacturing and distribution company specializing in Kratom, Kava, and Alternative Wellness products. We are committed to providing high-quality, natural products that enhance the well-being of our customers. As we continue to...
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Sales Associate/ Customer Experience Stylist
4 weeks ago
Orlando, United States M Jeans USA Full timeJob DescriptionJob DescriptionWe are hiring both full time and part-time, experienced, energetic Sales Associates to come join our team within Orlando Florida.ABOUT USWith 100 stores worldwide, Mania Jeans is the leading European Fashion Men's Wear Brand. Collections designed for contemporary men. Casual, swim, sports, formal wear, and shoes ----> the...
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Customer Experience Agent
1 week ago
Orlando, United States Safelite Full timeThe Part Time Field/Regional Service Representative is responsible for creating an exceptional customer experience through inbound calls from customers, policyholders, insurance agents, and/or auto glass shops. This organized and energetic professional delivers a seamless and memorable experience during every customer interaction. What Youll Get Competitive...
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Assistant Store Leader Customer Experience
3 weeks ago
Orlando, Florida, United States Tapestry Full timeSince its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York's...
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Assistant Store Leader Customer Experience
4 weeks ago
Orlando, Florida, United States Tapestry Full timeSince its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York's...
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Assistant Store Leader Customer Experience
4 weeks ago
Orlando, United States Tapestry Full timeSince its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New...
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Assistant Store Leader Customer Experience
3 weeks ago
Orlando, United States Tapestry Full timeSince its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New...
