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Customer Experience Journey Strategist

3 months ago

Orlando, United States Cru Full time

Pay: $65,000 min

Full Time, Location - Hybrid, Orlando FL, remote considered

Applicant must live in the US and legally be eligible to work in the US.

Cru has a long-standing history of being a pioneer in world Christian Missions. We are looking for the most talented individuals with a passion to see the Gospel of Jesus Christ proclaimed to the nations. Come use your God-given talents to help do this

Our teams at Cru Headquarters are committed to praying for and with each other. Your faith isn’t just something apart from who you are it’s an integral part of you. Here at Cru we want you to use your gifts to further the Kingdom each day.

The Kind of Work You’ll be Doing:

- Analyze customer interactions and behavior across various channels using tools to understand and optimize the customer's journey.
- Identify key customer touch points and work closely with cross-functional teams to develop and implement strategies that enhance these experiences.
- Use data, customer feedback, and digital media usage analysis to identify opportunities for improvement and optimize digital media investments and marketing effectiveness.
- Define the customer experience vision for the product, addressing the entire customer journey
- Lead the creation of necessary deliverables such as customer personas, journey maps, and workflow diagrams
- Collaborate with designers and content strategists to develop innovative strategies based on research, strategic direction, and the intended customer experience, aligning with Cru's objectives.
- Create, manage, and present detailed reports with the Customer Experience Analytics team providing insights on customer experience.
- Maintain a thorough understanding of user engagement, Cru objectives, and digital opportunities,and assist other departments in understanding the impact and value of content and design strategies through data driven analysis.

**Experience and Skills**:

- 4 Year Bachelors in Business, Marketing, Psychology, or a related field
- 2-5 years of experience in the following areas: a similar role such as Customer Experience Analyst, Customer Journey Analyst, or User Experience (UX) Strategist,
- 2-5 years Salesforce Marketing Cloud journey building including omnichannel and
- 2-5 years experience in SQL programming

**Job Benefits**:
We offer a comprehensive benefits package.

From: Cru