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Technical Communicator
4 months ago
Overview
To communicate technical information, through digital, video, and printed documentation, for all SRAM brands and departments, to be used by technical and non-technical, internal and external audiences. Home of RockShox, SRAM's Colorado facility sits in the shadow of the foothills of the Rocky Mountains, more specifically Pikes Peak, and delivers some of the best bike riding in the US. Much of the brake and suspension development teams work in the office where gravity is primary to product development and testing. Colorado Springs blends a mountain town vibe with metropolitan access. Ranked as one of the best places to live by US News & World Report, Colorado Springs is located about an hour south of Denver. Not all SRAM engineers are cyclists, but we all have a passion for creating our world class products. Enjoy a work environment focused on peer collaboration, continuous improvement, and hands-on creation of high-quality, robust bike components.
Responsibilities
- Design and create the layout, text, and images for user manuals, service manuals, and other technical assets. Provide basic video editing as needed.
- Revise existing assets to support product updates.
- Conduct principal photography, editing, and post-production rendering for photographic assets. Assist with Video and other studio productions as needed.
- Work with digital 3D models and prepare for use in assets.
- Prepare electronic files for release, print, web use, and archive. Work with factories to coordinate and approve print samples as needed.
- Collaborate with Product Managers, Team Leaders, and Engineers to create content and revise these materials from start to finish.
- Coordinate translations for all assets revised or created.
- Benchmark competitor and non-endemic technical collateral.
- May perform other duties as assigned.
Qualifications
- Bachelor's degree in Technical Writing & Communication, Journalism, English, or similar major or equivalent experience.
- 2+ years of relevant experience.
- Demonstrate an in-depth knowledge of design and layout concepts for written materials.
- Must be proficient in the use of the Adobe Creative Suite and Microsoft Office applications and possess a basic working knowledge of video editing software.
- Experience managing and editing data in a CMS a plus.
- Experience working with Creo or other 3D model software a plus.
- Exceptional written and verbal communication skills.
- Familiarity with Photographic and Video production, including basic Studio skills.
- Familiarity with the bicycle industry and products, including component names, installation, and maintenance is strongly preferred.
- Ability to establish project management timelines to meet milestones and adjust as needed from kickoff to delivery.
- Demonstrate creativity, tact, and diplomacy in dealing with team members, cross-functional teams, management, and customers.
- Ability to accept criticism, provide constructive feedback, and self-motivation with strong follow through.
- Ability to travel domestically and internationally for projects as needed. (
- The benefits for this position include group health insurances including medical, dental, vision, and ancillary plans. As well as 401k match, life insurance, long term disability, and paid time off. Salary range is $55,000 + 30% based on skills and experience level. This position is eligible for an annual corporate bonus based on company and individual performance.
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
