Reservations Coordinator

1 week ago

New York, New York, United States The Line and Saguaro Hotels Full time
Job Title: Reservations Agent

We are seeking a highly skilled Reservations Agent to join our team at The Ned NoMad. As a Reservations Agent, you will be responsible for answering all incoming calls in a prompt, professional, and efficient manner. You will provide personalized assistance to guests, including addressing their needs, preferences, and special requests with empathy and efficiency.

Key Responsibilities:
  • Answering all incoming calls in a prompt, professional, and efficient manner.
  • Provide personalized assistance to guests, including addressing their needs, preferences, and special requests with empathy and efficiency.
  • Efficiently manage room inventory and make accurate reservations in the property management system.
  • Provide guests with detailed information about the hotel facilities, services, and local attractions to enhance their experience.
  • Maintain accurate records of reservations, guest preferences, and special requests.
  • Assist the Lead Reservationist with sales and marketing initiatives, including promotional campaigns and rate management.
  • Attention to detail when entering reservations, noting requests, managing VIPs.
  • Responsible for entering group rooming lists in accordance with Group Blocks.
  • Thoroughly research daily arrivals.
  • Communicate with the Front Office, Housekeeping, and Sales Team to ensure streamlined service for all guests.
  • Written communication with guests and potential guests via email.
  • Organize and prioritize and action emails as they come in and ladder up potential issues or questions to Lead Reservationist or Director of Operations.
  • Respond to all room rate enquiries with correct rates based on stay history, company, promotion rates, and needs.
  • Track down third party VCCs when issues arise.
  • Scrubbing all reservations which includes:
    • Removing or moderating irrelevant comments.
    • Research and merge profiles.
    • Check for specific guest requests and reach out to guests with options if desired features are not available.
    • Update VIP Code if any requirements are met.
    • Ensuring amenity comments are added, or special Rate Code requirements are noted.
    • Reaching out to duplicate reservations for names.
    • Verify memberships/updating profiles/reaching out and resolving issues encountered.
Preferred Requirements:
  • Hotel and OPERA property management system experience is a very strong plus.
  • Previous experience in a similar role within the hospitality industry is preferred.
  • Exceptional customer service skills with a positive and friendly demeanor.
  • Strong communication and interpersonal abilities.
  • Excellent organizational and multitasking skills.
  • Proficiency in using reservation software and Microsoft Office Suite.
  • Flexibility to work shifts, including evenings, weekends, and holidays.
  • Knowledge of local attractions and amenities is advantageous.
  • A high school diploma or equivalent qualification is required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We offer a competitive compensation package, including medical, dental, vision, company-paid life, STD, LTD insurance, referral bonus, career development, career training, and the opportunity to work internationally.

Apply now to join our team and take the first step towards a rewarding career in hospitality.

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