Restaurant Reservations Manager

2 weeks ago


New York, New York, United States Hawksmoor - NYC Full time
Job Description

Hawksmoor New York, a renowned restaurant group, is seeking a highly skilled Reservations Manager to lead their reservations team. The ideal candidate will have extensive experience in restaurant reservations, exceptional leadership skills, and a passion for delivering exceptional customer service.

The successful candidate will be responsible for leading the reservations team, ensuring seamless service delivery, and maintaining the highest standards of hospitality. They will also be responsible for training and developing the team, as well as managing reservations and Maitre D to ensure smooth and successful services.

The ideal candidate will have a proven track record of success in similar roles, excellent communication and interpersonal skills, and the ability to work harmoniously with all departments. They will also have a strong understanding of restaurant systems, reservation and event platforms, and technology.

Hawksmoor New York is a certified B Corp and has been ranked as one of the UK's top 100 Best Companies to work for, for 11 years in a row. The company is committed to providing a supportive and inclusive work environment, and offers opportunities for career growth and development.

To be considered for this role, please submit your application, including your resume and a cover letter outlining your experience and qualifications.

Key Responsibilities:

  • Lead the reservations team and ensure seamless service delivery
  • Train and develop the reservations team
  • Manage reservations and Maitre D to ensure smooth and successful services
  • Develop and maintain strong relationships with guests and team members
  • Stay up-to-date with industry trends and best practices

Requirements:

  • Extensive experience in restaurant reservations
  • Excellent leadership and communication skills
  • Ability to work harmoniously with all departments
  • Strong understanding of restaurant systems, reservation and event platforms, and technology
  • Proven track record of success in similar roles


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