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Regional Manager

3 months ago

New Orleans, United States SP+ (SP Plus) Full time

Overview

SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

We invite you to join the industry leader in parking and technology as we seek an accomplished and inspiring leader with multi-location experience to serve as Regional Manager role. Come pave the way with SP+, a company driven by its three core values: Ingenuity, Diversity and Integrity.

What we offer

  • Health Insurance, Vision, and Dental
  • 401(K) Match Program with immediate match
  • Short-Term and Long-Term Life Disability
  • Life Insurance
  • Paid time off, including vacation, mental health, sick and holidays
  • Fantastic opportunities for career growth
  • A knowledgeable, high-achieving, experienced team
  • Learning opportunities through our internal training program, SP+ University
  • A diverse company that cares about inclusion, innovation and the environment. Visit www.spplus.com to learn more
  • A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7

Responsibilities

What you'll do

  • Deliver on Our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients to improve our operations.
  • Facilitate the development of new business and maintain, extend and expand the profitability of the existing business and its operation within an assigned regional area, including: Account Planning; Lead Generation; Opportunity Qualification; Problem Definition; Proposals/RFPs; Operational Planning; Closing and Onboarding.
  • Sell and increase additional products and services to existing accounts.
  • Ensure client and customer satisfaction with services by planning and leading regular meetings to report on finances, operations, ongoing projects, and strategies.
  • Negotiate or gain agreement on the contract terms with a new client.
  • Identify at-risk locations and execute proper protocols to ensure retention.
  • Verify that locations within assigned Region(s) comply with all contractual obligations.
  • Oversee the development and attainment of regional operating plans, budgets and forecasts.
  • Hire, develop, train and supervise a diverse team of Promise-driven employee members. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.

Qualifications

What you need

  • 5+ years of managing multiple direct reports and locations.
  • Prior experience in a leadership role in the parking industry strongly preferred.
  • Prior experience in Hospitality industry required.
  • Proven track record of successfully meeting/exceeding budget expectations, developing new business, and developing strong client relationships.
  • Ability to lean into Our Promise and be passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
  • Bachelor's Degree preferred.
  • Other key competencies include financial analysis skills, familiarity with contract structures and required terms; presentation skills; negotiation skills; and strong verbal/written communication skills.
  • Computer skills: Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint); Prior experience with budgeting software, Salesforce, and P&L Review systems preferred.
  • License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

NEW ORLEANS REGIONAL OFFICE

Location

US-LA-NEW ORLEANS