We have other current jobs related to this field that you can find below

  • Call Center Quality Assurance Audit Associate

    6 days ago

    Omaha, United States Alliant Insurance Services Full time

    Call Center Quality Assurance Audit AssociateOmaha, NE, USA Req #2417Tuesday, August 6, 2024Alliant Insurance is hiring a Call Center Quality Assurance Audit Associate for our SMS office in Omaha, NE! POSITION HIGHLIGHTS: * Onsite Monday - Friday at our office located at 8420 W Dodge Rd * Full time, Monday - Thursday 7:30-4:30 pm and Friday 7:30-2:30 pm...

  • Call Center Quality Assurance Audit Associate

    2 weeks ago

    Omaha, United States tapwage Full time

    Alliant Insurance is hiring a Call Center Quality Assurance Audit Associate for our SMS office in Omaha, NE! POSITION HIGHLIGHTS: - Onsite Monday - Friday at our office located at 8420 W Dodge Rd - Full time, Monday - Thursday 7:30-4:30 pm and Friday 7:30-2:30 pm SUMMARY Responsible for providing a wide variety of quality assurance audit support services...

  • Quality Assurance Specialist

    2 months ago

    Omaha, Nebraska, United States Omaha Public Power District Full time

    ResponsibilitiesThe Quality Assurance Specialist provides oversight, feedback and trending on a variety of OPPD's customer interactions, systems and processes across any/all agent assisted communication channels including phone, digital, and walk-ins. This role participates as a liaison handling new hire onboarding, monitoring, Voice Of Customer, team...

  • Senior Quality Assurance Manager

    4 weeks ago

    Omaha, United States Global Recruiters of Medina Full time

    Senior Quality Assurance ManagerOpportunity to join our 80-year young company and contribute to the growing success This is a newly created position at this location due to expansion and growth! Our goal is to be an industry leading manufacturer of innovative dairy-based nutritional ingredients designed to optimize health and nutrition. We are very excited...

  • Quality Assurance Specialist

    6 days ago

    Omaha, Nebraska, United States LALA US, Inc Full time

    Job Overview$3,000 Hiring BonusLALA US, Inc. specializes in the production of Yogurt Smoothies with Probiotics, Frusion Yogurt Smoothies, Crema Mexicana, and Blended Yogurt. Our facility is designed to provide a safe and efficient work environment, featuring advanced automation and opportunities for career growth.Competitive compensation: Starting at $22.55...

  • Audit Advisory Services

    2 weeks ago

    Omaha, United States Fiserv Full time

    Job Description: Job information Audit Advisory Services from the Company Fiserv, Inc. , this latest Audit Advisory Services job vacancy is located in the city Omaha, NE located in the country United States . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Accounting field have...

  • Quality Assurance Inspector

    1 month ago

    Omaha, United States XtraStaff Full time

    Objective The QA Inspector I uses blueprints and testing instructions to ensure accurate and functional assembly. Essential Functions: include the following. Other duties may be assigned. Performs inspections in accordance with written procedures, engineering drawing and specifications Implements assigned corrective actions and NCMRs Uses conventional and...

  • Quality Assurance Inspector

    3 months ago

    Omaha, United States A-1 Full time

    Job DescriptionJob DescriptionSalary: ObjectiveThe QA Inspector I uses blueprints and testing instructions to ensure accurate and functional assembly. Essential Functions: include the following.  Other duties may be assigned.Performs inspections in accordance with written procedures, engineering drawing and specificationsImplements assigned corrective...

  • Quality Assurance Specialist

    6 days ago

    Omaha, Nebraska, United States LALA US, Inc Full time

    Job Overview$3,000 Hiring BonusLALA US, Inc. is a leading manufacturer of yogurt-based products, including Yogurt Smoothies with Probiotics and Crema Mexicana. Our facility is designed to provide a safe, well-lit, and highly automated production environment, offering numerous opportunities for career growth.Competitive compensation: Starting at $22.55 per...

  • Quality Assurance Specialist

    3 weeks ago

    Omaha, United States The Reserves Network Inc Full time

    Job DescriptionJob DescriptionPlay a critical role in partnering with a metal and steel manufacturer when you become a quality assurance specialist for this family-owned business that has been around for more than 100 years in Omaha, NE.What matters most as a quality assurance specialist: Pay of $17-$20 an hour On-site position located in the Omaha area1st...

  • Quality Assurance Manager

    6 days ago

    Omaha, Nebraska, United States Election Systems & Software Full time

    Company Overview:At Election Systems & Software (ES&S), we are committed to upholding democratic values. Our mission is clear: to deliver high-quality products and services that bolster voter trust and improve the electoral process.Role Summary:The Quality Assurance Manager plays a pivotal role in establishing and executing strategies to ensure that products...

  • Manager, Quality Assurance

    1 month ago

    Omaha, United States Election Systems & Software LLC Full time

    Job DescriptionJob DescriptionDescription:We support democracy.Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting...

  • Quality Assurance Technician

    6 days ago

    Omaha, Nebraska, United States The Reserves Network, Inc. Full time

    Job OverviewBecome an integral part of a reputable metal and steel production company as a Quality Assurance Technician. This family-owned establishment has a legacy of over a century in the industry.Key Aspects of the Role:Competitive hourly wage ranging from $17 to $20Position based on-siteStandard working hours: Monday to Friday, 8 AM to 5 PMComprehensive...

  • Quality Assurance Engineer

    3 weeks ago

    Omaha, United States Aviture Full time

    Job DescriptionJob DescriptionAviture is seeking an experienced quality assurance engineer to be part of a cross functional software development team. Aviture provides effective software solutions through an Agile mindset and a high degree of team empowerment. This position provides significant opportunity for collaboration and growth alongside other...

  • Quality Assurance Engineer

    1 month ago

    Omaha, United States Aviture Full time

    Job DescriptionJob DescriptionAviture is seeking an experienced quality assurance engineer to be part of a cross functional software development team. Aviture provides effective software solutions through an Agile mindset and a high degree of team empowerment. This position provides significant opportunity for collaboration and growth alongside other...

  • Senior Audit Manager

    5 days ago

    Omaha, Nebraska, United States FORVIS Full time

    Position Overview At Forvis Mazars, we offer assurance services that extend beyond mere compliance. As a key member of our team, you will enhance the credibility of our clients' financial reporting, convey information with clarity and objectivity, and provide valuable insights to help our clients optimize their operations. Your Contributions: Conduct...

  • Director of Quality Assurance

    2 months ago

    Omaha, United States JEO Consulting Group Full time

    Job DescriptionJob DescriptionCompany OverviewJEO is not your typical engineering firm. We have a welcoming, fun, and laid-back culture that encourages communication and collaboration where our greatest strength is our team members. If you value great work-life integration and work best in a relaxed, supportive, and inclusive environment, we may be the place...

  • Director of Quality Assurance

    1 week ago

    Omaha, United States JEO Consulting Group Full time

    Job DescriptionJob DescriptionCompany OverviewJEO is not your typical engineering firm. We have a welcoming, fun, and laid-back culture that encourages communication and collaboration where our greatest strength is our team members. If you value great work-life integration and work best in a relaxed, supportive, and inclusive environment, we may be the place...

  • Call Center Representative

    2 months ago

    Omaha, Nebraska, United States WarHorse Gaming Omaha Full time

    SummaryCall Center Representative Summary DescriptionThe Call Center Representative is responsible for answering phones, and providing property or similar information in a courteous manner, directing individuals to the correct department/individual, and answering any property information questionsEssential Job Functions/DutiesPractices, supports, and...

  • Associate Audit Summer 2025 | Omaha

    6 days ago

    Omaha, United States Forvis Mazars, LLP Full time

    Are you an accounting student striving for CPA eligibility and looking for a full-time opportunity in Audit? At FORVIS, you can use your critical thinking abilities to help clients solve problems or apply your social skills to build rewarding business relationships. You will work with clients from a variety of industries as you develop your technical skills...

Call Center Quality Assurance Audit Associate

2 months ago

Omaha, United States Alliant Full time
Call Center Quality Assurance Audit Associate

Omaha, NE, USA Req #2237

Tuesday, July 2, 2024

Alliant Insurance is hiring a Call Center Quality Assurance Audit Associate for our SMS office in Omaha, NE

POSITION HIGHLIGHTS:

• Onsite Monday - Friday at our office located at 8420 W Dodge Rd

• Full time, Monday - Thursday 7:30-4:30 pm and Friday 7:30-2:30 pm

SUMMARY

Responsible for providing a wide variety of quality assurance audit support services and monitoring all aspects of Call Center Licensed Agents to ensure compliance with internal and external carrier and industry requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Audit Functions: Monitor inbound and outbound calls for adherence to compliance guidelines, adherence to internal processes and scripting, quality of the customer service provided and accuracy of information gathered and communicated. Assist with development and maintenance of audit recordkeeping documents as needed. Identify improvement opportunities through accurately assessing and scoring calls to identify training and process improvement opportunities related to sales and services provided by the call centers contracted through the Company. Make recommendations for process and/or scripting changes to improve compliance, conversion and performance. Participate in call center onboarding processes. Collaborate with compliance and business unit leadership to ensure consistency with audit procedures and documentation. Complete assigned on-site audits in a timely manner.

• Special Projects: Work collaboratively with fellow staff to advance the values and mission of Senior Market Sales by serving on relevant internal and external committees; Assists with special projects/assignments as requested by members of management.

• Performs other duties as assigned by management.

QUALIFICATIONS

EDUCATION / EXPERIENCE

High School Diploma, or GED

Three (3) or more years, general insurance industry

Or related field (financial services, marketing, web-based business, business-to-business customer service or call center) experience

Medicare Insurance industry experience preferred

SKILLS

Working knowledge of insurance services industries or specific current knowledge of call center operations including, without limitation, phone systems, quality assurance reviews and operations.

Knowledge of the general industry procedures, practices and terminology preferred

Skill in working effectively with inbound and outbound callers/customers.

Skill in negotiating and problem-solving to resolve internal and external conflicts.

Skill in the use of office equipment including computer, fax, printer, telephone system, etc.

Skill in the use of time management and organization skills.

Skill in maintaining effective working relationships with all customers, employees and the general public.

Skill in project management.

Proficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred).

Ability to communicate effectively, both orally and in writing, in a constructive manner.

Ability to approach and communicate with a wide range of personalities in a professional and courteous manner.

Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations.

Ability to engage in effective interpersonal interaction, verbal communication and written communication.

Ability to persuade.

Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests.

Ability to maintain all company policies, including all confidentiality and safety policies.

Ability to actively contribute to team effort.

Ability to work independently, exercise independent judgment, make and execute decisions.

Ability to be a self-starter, motivated and accomplish goals and tasks within a given time frame.

This role will be hybrid eligible following 90 days of employment. #LI-MH1

Other details Pay Type Hourly Min Hiring Rate $45,000.00 Max Hiring Rate $52,000.00