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ProServe North America Field Enablement Lead, WWFE
2 months ago
Are you passionate about developing teams who deliver exceptional outcomes for our technology customers? The North America Field Enablement Team is looking for an experienced individual to join our team as the Enablement Lead for our Professional Services organization, working across teams collaboratively to deliver results.
This role aims to unleash the potential of the NAMER Professional Services organization by delivering learning that moves the needle on driving customer outcomes, is tailored by location and feels effortless. Key to the success of this role is the ability to jump in, gain a deep understanding of the business and effectively partner with the division leader, their leadership team, front-line managers and individual contributors within and connected to the organization.
The successful candidate will demonstrate strong ownership and accountability and will consistently deliver results in a fast paced, growing, matrixed organization. This position will work with a broad set of stakeholders including, Go-To-Market Strategy, Specialized Sales, Marketing, Field Enablement Center of Excellence Teams and global Business Unit Aligned Enablement Teams. The ideal candidate has strong communication skills, works effectively cross-functionally, and accurately translates business needs into impactful business outcomes. They have prior experience with Sales Enablement, leading large programs, and deep understanding of how a professional services organization operates. This is a hands-on position, with the ideal candidate willing to “roll up their sleeves” and get things done.
Key job responsibilities
- Translate business needs into a field enablement strategy and plan for the Professional Services organization.
- Perform detailed needs assessments in coordination with internal resources, then create, develop, manage, and lead the successful execution of cross-functional programs in conjunction with Sales, Solution Architecture and Customer Solution Managers Leadership, Training, Business Development, Field Marketing, and other key stakeholders.
- Partner with relevant leaders and stakeholders across geographies and business units to understand key priorities/requirements and implement a scalable strategy to address.
- Leverage qualitative and quantitative data to extract and interpret insights to guide an effective enablement strategy
- Develop project and workback plans to support delivery.
- Optimize cross-team processes that improve team efficacy and delivery.
- Accountable for successfully managing all stages (from concept to delivery) of one or more large enablement programs to meet challenging business goals.
- Identify program metrics, report on insights to articulate enablement impact, and identify opportunities for iteration and improvement.
- Leverage strong writing skills to communicate to leadership and stakeholders through regular touch points (monthly business reviews, strategy narratives, document reviews, etc.)
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- 5+ years of experience working in Enablement, Adult Learning or Professional Services in a large, complex organization
