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Healthcare Customer Service Representative

4 months ago

Dallas Texas, United States SupportNinja Full time

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 

 

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

 

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 

 

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.





What does a day in the life of a Healthcare Customer Service Representative look like?

Responsible for handling enrollment, benefits, and claims callsMust be able to understand and empathize with customer needsMust be able to resolve customer issues in a timely and efficient mannerMust have strong customer service skillsMust be inquisitive and have strong problem solving skillsResponds promptly and professionally to customer inquiries via phone, email, or chatFollows up with customers to ensure that their issues have been resolved to their satisfactionContinuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborates with other departments as needed to resolve customer issuesMaintains a positive, empathetic, and professional attitude toward customers and colleagues at all timesAdheres to company policies and proceduresMeets or exceeds performance targets for related KPI’sPerforms other duties as assigned


What are the required qualifications of a Healthcare Customer Service Representative?

Must have high school diploma or equivalentMust be 18 years or olderPrevious experience in a customer service roleStrong communication skills, both verbal and writtenProficient in using computers and various software applicationsHIPAA knowledge Must be flexible to work a shift within 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off )Must be able to meet the minimum PC specification requirements (BYOD - Bring your own device)


Having these qualifications are helpful, but not required

Medical or medical insurance background preferredCall center experience handling healthcare accounts is a plus



$15 - $15 an hour



Ninja Perks and Benefits

●       Competitive compensation

●       Medical, dental and vision insurance

●       Paid time off, birthday leave

●       Bonus and incentive plans

●       Opportunities for skills training and personal and professional development

●       Employee Referral Program

 

 Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

 

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

 

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.